We’re currently experiencing longer than normal wait times at our call centres.
Due to COVID-19, you may experience longer than normal wait times when calling in. Please visit our support page to find articles you may find helpful.
Some other options
While you may experience longer than normal wait times when calling in, you can always pay your bill or update your plan with the My TELUS app.
Already contacted us?
If you’ve already contacted TELUS and your issue remains unresolved,.
Our goal is to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with TELUS,.