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COVID-19: Updates affecting customer service, roaming, data overages, and store closures
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COVID-19: Updates affecting customer service, roaming, data overages, and store closures
Support
Internet
Wi-Fi & Internet connection
Manage your Internet
Slow Internet connection

Slow Internet connection

If you are experiencing issues with both your wired and wireless connections, please go through the wired solution first. If that doesn't solve the problem, then follow the steps for the wireless option.

Wired/Ethernet connection
Wireless/Wi-Fi connection
  • Can't connect to the Internet
  • Disconnecting Wi-Fi
  • Slow Internet connection
  • Can't browse certain websites

Getting started

  • Connect to your Wi-Fi
  • My Wi-Fi app
  • TELUS Home Assistant on Google Assistant
  • Enable TELUS Internet and Optik TV with TELUS QuickConnect
  • Prepare for repair
  • Actiontec T3200 modem installation
  • Optik Network Terminal installation (with fiber connector)
  • Optik Network Terminal installation (without fiber connector)
  • TELUS Wi-Fi Hub installation
  • Optik TV self install

Learning

  • Change your Wi-Fi network’s name and password on My TELUS
  • Modems explained
  • Managing your internet data usage
  • What impacts your data usage

Troubleshooting

  • Slow Internet connection
  • Wi-Fi performance explained
  • Can’t connect to your TELUS home internet: Some of my devices cannot connect
  • Can't connect to your TELUS home internet: All my devices cannot connect
  • All my devices cannot connect to the internet (Actiontec T3200M)
  • All my devices cannot connect to the Internet (Actiontec V1000H / V2000H)
  • All my devices cannot connect to the Internet (Actiontec T1200H / T2200H)
  • All my devices cannot connect to the Internet (ZyXEL VGS - 1432)
  • All my devices cannot connect to the internet (TELUS Wi-Fi Hub)

Interesting articles

  • Restart your modem
  • Reset your modem

Getting started

  • Enable Smart Wi-Fi on your Advanced Wi-Fi modem
  • Set up Wi-Fi Plus to extend your home Wi-Fi
  • TELUS​ ​Boost​ ​Wi-Fi​ ​Quick​ ​Start​ ​Guide
  • My Wi-Fi app

Learning

  • Dual-Band Wi-Fi Networks
  • Internet speed test
  • Internet speed explained
  • Wi-Fi speed and coverage explained
  • Change your Wi-Fi network’s name and password
  • Change your Wi-Fi network’s name and password (Quebec only)

Troubleshooting

  • Optimize your Wi-Fi
  • Other factors impacting your wired internet speed
  • Other factors impacting your Wi-Fi internet speed
  • Wi-Fi performance and your device
  • Troubleshoot Boost Wi-Fi by Modem Type
  • Troubleshoot: Boost Wi-Fi
  • Internet 300 Mbps or lower
  • Internet 500 Mbps or higher
  • Internet 500 Mbps or higher - T3200M
  • Internet 500 Mbps or higher - TELUS Wi-Fi Hub

Interesting articles

  • Experiencing slow speeds

Getting started

  • Welcome kit

Learning

  • Understanding your data allowance and charges

Troubleshooting

  • Retrieve your Wi-Fi password

Interesting articles

  • Create a guest network
  • ICI TOU.TV EXTRA subscription
  • Copyright
  • Technical support policy (Québec only)

Getting started

  • Find or connect to a TELUS Wi-Fi location

Learning

  • Turn your iPhone into a Wi-Fi hotspot

Troubleshooting

  • 3 steps to fix your picture & video message issues
  • 3 steps to fix your text message issues
Contact support

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