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Using your video services

View and manage your SmartHome Security cameras

Using your TELUS SmartHome app


View live videos:

You can always view the live video of any cameras you have installed at your home.

  1. Log in to your SmartHome app
  2. Open up your menu
  3. Scroll down and select Video
  4. Select the video device you want to view. Click the play button
  5. To record a clip of your live video, select the button on the top right-hand corner of the video feed. A video recording confirmation message will show up momentarily

View saved videos:

Any recorded videos will show up in the Saved videos section of your app.

Note: If you have reached your limit of video uploads for the month, you will not be able to record more videos. For more details, visit our troubleshooting page.

  1. Log in to your SmartHome app
  2. Open up your menu
  3. Scroll down and select Video
  4. From the top navigation bar, select Saved
  5. Scroll down and select the saved video clip you want to view
  6. Open up the filter menu in the top right-hand corner to filter by camera, time of recording or trigger to sort the videos you want to view
  7. Tap the play button on the video(s) you want to view

Manage saved videos:

Once you have videos saved to your account, you can choose to:

  • Protect the clip(s): Whether you have a happy moment you want to keep, or footage of a break-in you want to save for your local police in the future, you can protect clips from being overwritten on your account
  • Delete clips: Since you have limited space on your account, you can always choose to delete unwanted clips to free up more space for new video clips.

Note: Deleted video clips cannot be recovered.

  1. Log in to your SmartHome app
  2. Open up your menu
  3. Scroll down and select Video
  4. From the top navigation bar, select Saved
  5. Scroll down and select the saved video clip(s) you want to protect or delete
  6. On the top right-hand corner, select the lock icon to protect these clips
  7. On the top right-hand corner, select the garbage icon to delete these clips

View and manage your doorbell camera


You can manage and view videos from your doorbell camera all through your SmartHome mobile app.

View live videos:

  1. Log in to your SmartHome app
  2. Open up your menu
  3. Scroll down and select Doorbell camera
  4. Tap the bell icon on the video screen to view live videos

Manage your doorbell camera:

  1. Log in to your SmartHome app
  2. Open up your menu
  3. Scroll down and select Doorbell camera
  4. Select the settings button in the top right hand corner to pull up the options for your doorbell. Here, you can:
  • Rename your doorbell
  • Set up doorbell call notifications
  • Set up doorbell motion detection
  • Set up recording schedules
  • Set up motion sensitivity
  • Change LED colors
  • Change chime settings and volume

To troubleshoot the doorbell camera, visit our support pages.

Set up and manage your recording rules


With your TELUS SmartHome system, you can set up recording rules on any of your video devices to record on specific events so you can capture only the clips that are important to you.

Notes:

  • If you have reached your limit of video uploads for the month, you will not be able to record more videos. For more details, visit our troubleshooting page
  • You can only set up your recording rules via the SmartHome web portal. Once the recording rules have been created, you can turn them on or off through your SmartHome mobile app

Create a new rule:

  1. Log in to your SmartHome web portal
  2. Select the Video category in the menu on the left-hand side
  3. From the top navigation bar, select Recording rules
  4. Select + Add Rule from the top right-hand side
  5. Select what type of rule you want to create to trigger the recording. The types of recording available will depend on your device
  6. Once you select the type of rule, fill out the details in the following screen. The details will differ based on the type of rule selected. In our example:
  • Fill in the name you want to assign to this rule
  • Select which device should trigger this recording to start
  • Make sure to select the right device that is associated with cameras you want to record on

In our example, you may want to begin recording on all of your cameras when your front door sensor triggers an alarm. Or perhaps, you may only want to record the foyer and living room instead of recording in the garden area.

Select which recipients you want to send a notification to. Once this rule is triggered, select Save rule.

Manage your recording rules


  1. Log in to your SmartHome web portal
  2. Select the Video category in the menu on the left-hand side
  3. From the top navigation bar, select Recording rules
  4. To pause a recording rule, toggle the switch to pause or resume the rule
  5. To edit an existing rule, select the pencil icon
  6. To delete an existing rule, select the garbage icon

Set up and manage Video Motion Detection (VMD) windows on your cameras


With cameras that have video motion detection or VMD, you can select which area(s) of the camera’s viewing window to detect the motion. Selecting just a section of the video frame will reduce false alarms, and make sure you only record videos that are important to you.

Setting up a Video Motion Detection (VMD) window:

  1. Log in to your SmartHome web portal
  2. Select the Video category in the menu on the left-hand side
  3. From the top navigation bar, select Settings
  4. Scroll down, and select the Video Motion Detection setting
  5. From the top bar, select the video device(s) for which you would like to set up a VMD.
  6. Use your cursor to draw a VMD window on the video. You can draw up to 3 VMD windows per camera

Note: Make sure you are drawing a skinny rectangle for your VMD window near the entrance of your home. Do not draw these windows over high-traffic areas such as sidewalks, streets or next door.

Pro-tips:

  • Once you have drawn the VMD, you can also change the sensitivity of the VMD if you find you are getting too many videos
  • Make sure to draw a VMD window for each video device that you want to trigger motion-detected recordings
  • Save!

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