Using your video services

View and manage your SmartHome Security cameras

Configure indoor/outdoor camera settings with Smart Video Alerts


You can create Smart Video Alerts with Video Object Detection rules by drawing virtual tripwires and fenced-in zones to identify when people, animals or cars are on your property. By setting up these rules, your camera will continuously scan your property and notify you of activity that's most important to you.

To create Smart Video Alerts, watch the video or follow the steps below.

  1. Log in to your SmartHome web portal
  2. Select Video from the menu on the left-hand side
  3. From the top navigation bar, select Recording Rules
  4. Select Add Rule in the top right-hand corner
  5. Select Video Object Detection
  6. Select the camera you are adding a rule to
  7. Select the type of rule that best suits your needs. You can add up to three VOD rules per camera
  • Ground Zone rules are used to identify when objects are expected to linger in an area on your property (i.e. when visitors are waiting at your front door)
  • Tripwire rules are used to identify when objects cross a virtual tripwire (i.e. when a car pulls up on the driveway)
  1. Select the Scenery and Minimum Object Detection Size
  2. Name your recording rule
  3. Draw your Ground Zone or Tripwire Rule
    Pro-tip for Ground Zone rule users: If you have walls or ceilings in the camera's field of view, draw the rule from scratch by selecting the Clear Ground Zone button located below the drawing box and then draw your rule.
  4. Identify how long an object must be inside the area of interest before you are notified
  5. Complete your recording rule settings
  6. Select what types of objects you want to be notified of
  7. Identify what types of notifications you want to receive
  8. Select Save

Setting up Video Motion Detection (VMD)


We recommend using Smart Video Alerts instead of Video Motion Detection. To create Smart Video Alerts, please see the Configure indoor/outdoor camera settings with Smart Video Alerts section.

  1. Log in to your SmartHome web portal
  2. Select Video from the menu on the left-hand side
  3. From the top navigation bar, select Settings
  4. Scroll down. Select the Video Motion Detection setting
  5. From the top bar, select the video device(s) for which you would like to set up a VMD
  6. Use your cursor to draw a VMD window on the video. You can draw up to 6 VMD windows per camera

Note: Make sure you are drawing a skinny rectangle for your VMD window near the entrance of your home. Do not draw these windows over high-traffic areas such as sidewalks, streets or next door.

Pro-tips:

  • Once you have drawn the VMD, you can also change the sensitivity of the VMD if you find you are getting too many videos
  • Make sure to draw a VMD window for each video device that you want to trigger motion-detected recordings
  • Save

Frequently asked questions


I have a camera setup with Video Motion Detection, how can I create Smart Video Alerts?
Before you can setup Smart Video Alerts, you have to delete your existing Video Motion Detection rules by following these steps:

  1. Log in to your SmartHome web portal
  2. Select the Video category in the menu on the left-hand side
  3. From the top navigation bar, select Recording Rules
  4. Select the delete icon on each of the Video Motion Detection recording rules associated with the camera you want setup with Smart Video Alerts
  5. Follow the steps listed in the Configure indoor/outdoor camera settings with Smart Video Alerts section

I am getting notified about motion outside of my Ground Zone rule. How can I fix that?

  1. Log in to the customer web portal
  2. Select Video from the left-hand column
  3. Select Recording Rules from the top of the page
  4. Select the Video Object Detection rule that you would like to modify
  5. Select Clear Ground Zone
  6. One by one, draw each point until you've drawn in the entire ground/floor surface that you would like the camera to monitor

Set up and manage your doorbell camera recording rules


You can manage videos from your doorbell camera all through your SmartHome mobile app.

Manage your doorbell camera:

  1. Log in to your SmartHome mobile app
  2. Open the menu at the top left corner of the app
  3. Scroll down and select Doorbell camera
  4. Select Settings in the top right-hand corner to pull up the options for your doorbell. Here, you can:
  • Rename your doorbell
  • Set up doorbell call notifications
  • Set up doorbell motion detection
  • Set up recording schedules
  • Set up motion sensitivity
  • Change LED colors
  • Change chime settings and volume

To troubleshoot the doorbell camera, visit our support pages.

View live video and manage your video clips


View live videos:

You can always view the live video of any cameras you have installed at your home.

  1. Log in to your SmartHome mobile app
  2. Open the menu at the top left corner of the app
  3. Scroll down and select Video
  4. Select the video device you want to view. Select the play button
  5. To record a clip of your live video, select the button on the top right-hand corner of the video feed. A video recording confirmation message will show up momentarily

View saved videos:

Any recorded videos will show up in the Saved videos section of your app.

Note: If you have reached your limit of video uploads for the month, you will not be able to record more videos. For more details, visit our troubleshooting page.

  1. Log in to your SmartHome mobile app
  2. Open the menu at the top left corner of the app
  3. Scroll down and select Video
  4. From the top navigation bar, select Saved
  5. Scroll down and select the saved video clip you want to view
  6. Open up the filter menu in the top right-hand corner to filter by camera, time of recording or trigger to sort the videos you want to view
  7. Select the play button on the video(s) you want to view

Manage saved videos:

Once you have videos saved to your account, you can choose to:

  • Protect the clip(s): Whether you have a happy moment you want to keep, or footage of a break-in you want to save for your local police in the future, you can protect clips from being overwritten on your account
  • Delete clips: Since you have limited space on your account, you can always choose to delete unwanted clips to free up more space for new video clips

Note: Deleted video clips cannot be recovered.

  1. Log in to your SmartHome mobile app
  2. Open the menu at the top left corner of the app
  3. Scroll down and select Video
  4. From the top navigation bar, select Saved
  5. Scroll down and select the saved video clip(s) you want to protect or delete
  6. On the top right-hand corner, select the lock icon to protect these clips
  7. On the top right-hand corner, select the garbage icon to delete these clips

Manage your recording rules


  1. Log in to your SmartHome Security web portal
  2. Select Video from the menu on the left-hand side
  3. From the top navigation bar, select Recording rules
  4. To pause a recording rule, toggle the switch to pause or resume the rule
  5. To edit an existing rule, select the pencil icon
  6. To delete an existing rule, select the garbage icon

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