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Understanding roaming charges on your bill

Learn about how roaming charges will appear on your bill if you are using Easy Roam, a Roaming Pass or roaming pay-per-use rates

Easy Roam


Easy Roam will always appear on your monthly bill under Add-ons as a free service, since it is free to have on your account and the charges only activate when you travel and use your mobile device.

When Easy Roam is activated in an eligible destination, the total daily charges will appear under the Usage charges section of your monthly bill:

  • The $7 per day fee will appear as Easy Roam US with the total number of days that Easy Roam was used and the total amount of daily charges
  • The $12 per day fee will appear as Easy Roam INTL with the total number of days that Easy Roam was used and the total amount of daily charges

The total Easy Roam charges on your bill may be less than the number of days used multiplied by the daily fee amount (e.g., $7 or $12). This will only happen if you reach the bill cycle cap on Easy Roam charges of $100 (US) or $150 (international).

Visit the Easy Roam FAQ page for more information about the monthly bill cap on Easy Roam charges.

The record of each daily Easy Roam charge also appears in the Airtime details section of your bill. The date and time that each daily Easy Roam fee was activated will appear in your list of call history as "99999 ROAM/VOY" along with the amount of the daily Easy Roam charge (e.g., $7 or $12).

If you called destinations outside Canada or the country in which you were located when the call was made, then the pay-per-use charges for these calls will appear as additional roaming airtime charges as their own line item that is separate from the Easy Roam charges. This also applies if you called any other phone numbers that are not included in Easy Roam.

Roaming Pass


Your roaming pass will appear in the Add-ons section of your monthly bill. If your usage exceeds the included minutes, messages or data included in your roaming pass, roaming overage charges will appear in the Usage charges section.

  • 30-day roaming passes are valid for 30 days from the day of purchase and will expire at 11:59 pm MST. Roaming pass fees are charged in full on the bill cycle they were purchased on, and the charges are not prorated if you have the pass removed from your account by an agent before it expires
  • You may have additional usage charges if your roaming pass has expired after 30 days while you are still travelling. If your pass has expired, you will be charged the applicable pay-per-use rates unless you purchase a new pass
  • You may have additional usage charges if you incurred pay-per-use charges during your trip before adding a travel pass
  • Outgoing SMS messages that exceed what’s included in your pass are charged as 1 SMS = 160 characters. Incoming SMS is free
  • International travel charges may take up to 90 days to appear on your bill
  • US data is charged by the MB and is prorated to the closest KB. International Data is charged by the MB and is prorated to the closest 20KB

Roaming pay-per-use


If you use your device without any travel coverage, any pay-per-use minutes, outgoing messages and data will appear in the Usage charges section of your monthly bill.

  • Calling minutes, messages or data used while travelling are not deducted from your monthly rate plan allotment
  • International travel charges may take up to 90 days to appear on your bill
  • US data is charged by the MB and is prorated to the closest KB. International Data is charged by the MB and is prorated to the closest 20KB
  • Incoming SMS is free
  • Outgoing SMS is charged as 1 SMS = 160 characters. Search your travel destination at telus.com/travel to confirm the applicable pay-per-use rates

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