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Troubleshoot your SmartHome doorbell camera

LED status reference guide

You may be able to troubleshoot your SmartHome doorbell camera using our LED status reference guides and troubleshooting tips.

What SmartHome doorbell camera are you using?

Round Doorbell Camera: LED status reference guide


ImageLED patternDoorbell stateDescription
Solid greenReady and working normallyUse the Alarm.com app or website to choose a custom colour in place of default green.
Solid whiteIn call modeA call has been initiated or is occurring.
Solid yellowStarting upPlease wait while the doorbell is booting up.
Alternating red & blueBattery is chargingBattery may charge for up to 30 minutes after installation.
Alternating blue & greenConnected to Wi-Fi, waiting for server connectionPlease wait.
Alternating blue & yellowFirmware update in progressPlease wait.
Rapid orange double flashNo Wi-Fi connectionCheck the Internet connection. The Wi-Fi credentials may have changed. Enter Wi-Fi access point mode and re-add the doorbell camera using the app.
Rapid red double flashPower supply issueContact the installer. The doorbell transformer may need to be replaced.

Troubleshoot your Round Doorbell Camera

Press and hold the doorbell button for the time specified to perform a troubleshooting step.

Note: If the LED on the doorbell is not showing any color, there may be a power issue or it may have been turned off in the video settings on the customer website.

Slim Line Doorbell Camera: LED status reference guide


ImageLED patternDoorbell stateDescription
Solid greenReady and working normallyUse the Alarm.com app or website to choose a custom colour in place of default green.
Solid whiteIn call modeA call has been initiated or is occurring.
Solid blueStarting upPlease wait while the doorbell is booting up.
Pulsing blueBattery is chargingBattery may charge for up to 30 minutes after installation.
Alternating blue & greenConnected to Wi-Fi, waiting for server connectionPlease wait.
Alternating blue & yellowFirmware update in progressPlease wait.
Rapid orange double flashNo Wi-Fi connectionCheck the Internet connection. The Wi-Fi credentials may have changed. Enter Wi-Fi access point mode and re-add the doorbell camera using the app.
Rapid blue double flashPower supply issueContact the installer. The doorbell transformer may need to be replaced.

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