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Troubleshoot: Boost Wi-Fi (Actiontec T3200M)

Troubleshoot your Boost Wi-Fi when using an Actiontec T3200M modem

Not your modem?

These instructions explain how to disable the Wi-Fi network running in the background of your Boost Wi-Fi network through your Wi-Fi modem.

Please select the correct instructions for your services:

Note: If your Smart Wi-Fi is ON, then you will see only one network name in your household.

Internet-only customers


Please follow these instructions if you are a TELUS customer who subscribes to a TELUS internet plan, but does not subscribe to Optik TV.

To disable your home Wi-Fi network, complete these steps while connected to the Wi-Fi on your modem:

  1. Connect to your modem's Wi-Fi network.
  2. Launch your web browser.
  3. Enter the following into the address bar: 192.168.1.254
  4. From your keyboard, press Enter ( Return ). The Home screen is displayed.
  5. To log in, enter the following information:
    • Username: admin
    • Password: it is printed on the side of the modem under GUI Access (unless you’ve changed it).
  6. Select Login. The Welcome screen is displayed.
    • If it is your first time logging into your modem you will be asked if you would like to change your password.
  7. From the top of the next screen, select Wireless Setup. The Basic Settings screen is displayed.
  8. Change the Wireless Radio field(s) to Disable to turn off your Wi-Fi network.
    Note: If you have Smart Wi-Fi turned off, you will see two Wireless Radio fields. Please ensure that you select Disable for both of these radio fields before saving your changes.
  9. Select Apply to save your changes.

Internet & Optik TV customers - Smart Wi-Fi OFF


Please follow these instructions if you are a TELUS internet customer who also subscribes to Optik TV, and Smart Wi-Fi is turned off. If Smart Wi-Fi is turned off, you should have two different Wi-Fi network names in your home: one ending in -2.4Ghz and one ending in -5Ghz.

To disable your home Wi-Fi network, complete these steps:

  1. Connect to your modem's Wi-Fi network.
  2. Launch your web browser.
  3. Enter the following into the address bar: 192.168.1.254
  4. From your keyboard, press Enter ( Return ). The Home screen is displayed.
  5. To log in, enter the following information:
    • Username: admin
    • Password: it is printed on the side of the modem under GUI Access (unless you’ve changed it)
  6. Select Login. The Welcome screen is displayed.
    • If it is your first time logging into your modem you will be asked if you would like to change your password.
  7. From the top of the next screen, select Wireless Setup. The Basic Settings screen is displayed.
  8. Change the Basic Settings fields listed as follows:
    • Frequency: 2.4G
    • Wireless Radio: Disable
      Note: Do not turn off the the Wireless Radio setting for your 5G network, as this will interfere with your Optik TV service.
  9. Select Apply to save your changes.

Internet & Optik TV Customers - Smart Wi-Fi ON


Please follow these instructions if you are a TELUS internet customer who also subscribes to Optik TV, and Smart Wi-Fi is turned on. If Smart Wi-Fi is turned on, you should have only one Wi-Fi network name in your home.

To disable your home Wi-Fi network, complete these steps:

  1. Connect to your modem's Wi-Fi network.
  2. Launch your web browser.
  3. Enter the following into the address bar: 192.168.1.254
  4. From your keyboard, press Enter ( Return ). The Home screen is displayed.
  5. To log in, enter the following information:
    • Username: admin
    • Password: it is printed on the side of the modem under GUI Access (unless you’ve changed it)
  6. Select Login. The Welcome screen is displayed.
    • If it is your first time logging into your modem you will be asked if you would like to change your password.
  7. From the top of the next screen, select Wireless Setup. The Basic Settings screen is displayed.
  8. From the Wireless Settings menu on the left, select SmartSteering.
  9. Select Disable , and click Apply to save the changes.
  10. Return to the Basic Settings page of the Wireless Settings menu.
  11. Change the Basic Settings fields listed as follows:
    • Frequency: 2.4G
    • Wireless Radio: Disable
      Note: Do NOT turn off the the Wireless Radio setting for your 5G network, as this will interfere with your Optik TV service.
  12. Select Apply to save your changes.

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