TELUS Home Assistant skill on Amazon Alexa gives you hands-free voice control of your Optik TV, so you can manage your entertainment experience with your voice. Don’t have Optik TV? View our packages and sign up today.

Watch this video to learn more about TELUS Home Assistant for Amazon and Optik TV.

Any Amazon Alexa enabled device, including:

• Any Amazon Alexa speakers
• Third party speakers integrated with Amazon Alexa (e.g. Sonos and Portal)
• The Amazon Alexa app downloaded on select iOS and Android smartphones and tablets

Don’t have a smart speaker device? Find out if your phone or tablet can be enabled with the Amazon Alexa by visiting device support.

Once your Alexa device is set up, follow these steps to link it to TELUS Home Assistant and start using voice to control your Optik TV.

Need help setting up your Amazon device? Visit the Alexa device help page.

1. Download the Amazon Alexa app on your compatible mobile device or log in to your Amazon account on a compatible web browser. Sign up in case you don't have an account

2. Open the hamburger menu (shown below) located at the bottom right corner on your home screen and select Skills & Games
   

3. Go to Skills and games

4. Tap the magnifying glass icon and search for "TELUS Home Assistant"

5. Select the search result that says TELUS Home Assistant “Alexa Pause”, and click on Enable to use

6. You will be directed to the My TELUS login page. Log in using your My TELUS username and password, and select Allow. Don't have a My TELUS account? Register for one here

7. Go to your Optik TV and tune to channel 9098 to identify the device name of your Optik TV digital box

8. On the Alexa app on your mobile device, review the TELUS Terms of Service & Privacy Policy. Select Allow

9. After Alexa automatically searches for devices in your house, choose the Optik TV serial number that matches the one found on channel 9098 to connect

10. Choose the Amazon Alexa device you want to connect your digital box to and select Link devices

11. Give your Optik digital box a nickname. Select Devices on the bottom right. Next, click All devices. Select the Optik TV digital box you have just connected in step 9, and click Edit name to assign a new name

Pro-tip: Keep it short and simple. This is how you will tell Amazon which digital box to command. For example, nickname one box "Living room TV" and another "Bedroom TV" and say, "Alexa, search for Stranger Things on Living room TV."

Try the following voice commands:

Change channel by name or number:

• "Alexa, tune to CNN on <device nickname>"
• "Alexa, change to channel 101 on <device nickname>"

Search by title or actor:

• "Alexa, show me Westworld series on <device nickname>"
• "Alexa, show me Tom Cruise movies on <device nickname>"

Open apps, guide and recordings:

• "Alexa, open Netflix on <device nickname>"
• "Alexa, launch Youtube on <device nickname>"
• "Alexa, open Guide on <device nickname>"
• "Alexa, go to recordings/DVR on <device nickname>"

Note: Once you launch an app, you must use your remote to navigate.

Play, pause, stop, rewind and fast-forward by duration:

• "Alexa, pause <device nickname>"
• "Alexa, rewind by 10 minutes on <device nickname>"
• "Alexa, fast-forward by 60 seconds on <device nickname>"

Get recommendations:

• "Alexa, go to what to watch on <device nickname>"
• "Alexa, launch on now on <device nickname>"

Volume control:

• "Alexa, mute <device nickname>"
• "Alexa, unmute <device nickname>"
• "Alexa, increase volume by 3 points on <device nickname>"
• "Alexa, decrease volume by 5 on <device nickname>"

You can ask Alexa about your TELUS Mobility and Home Solutions accounts by enabling the TELUS Action. For example, ask Alexa about your bill. Visit the TELUS Skill page to learn more.

Visit our list of known issues that we are working to resolve. TELUS Home Assistant will continue to evolve to include additional capabilities. If your issue is not covered, please visit the Neighborhood community to share your feedback for future improvements.

Visit our FAQ page for more information.

Try the following tips to quickly troubleshoot:

1. Say the command differently or be more specific. Try using a different verb or say the nickname of the digital box (i.e. instead of saying "Alexa, show me the news," try saying "Alexa, tune to CNN on Living Room TV")
2. A good command to use for troubleshooting is a number-based channel tune: “Alexa, tune to channel 101 on <device nickname>”
3. Ensure you specify the device nickname at the end of your command ("Alexa, show me Brad Pitt on Living Room TV")
4. Ensure your smart speaker device is on the same network as your Optik TV devices (i.e. your home Wi-Fi network)
5. Check the Wi-Fi connection. Ask your device “Alexa, what’s the weather today?" to easily confirm if it is connected to the Internet
6. Visit Amazon device help to troubleshoot your device

Still having issues? Visit Neighbourhood to get support from our Neighbourhood community.

By enabling this action, you are agreeing to the TELUS Terms of Service.