Information on redeeming your TCL 10 Pro TV

Steps to redeem for your bonus TCL 4-Series 43” 4K Smart TV gift with purchase and terms and conditions

Offer window

  • July 10 to July 23, 2020

How to redeem your bonus TCL TV gift

  1. Once your TCL 10 Pro has arrived visit and fill out the required information before 11:59pm EST on August 7, 2020. Ensure all your details are correct
  2. You will receive an email confirmation that your redemption claim has been received and will take up to 30 days to confirm
  3. Once approved, you will receive a further confirmation email letting you know. The email includes a link that you can use to complete your redemption including providing a shipping address
    • You’ll be given an opportunity to upgrade the size of the TV and pay a cost difference if you choose
  4. You’ll receive a receipt email with your selection, and order tracking details

Track the status of your claim

To track the status of your claim, contact TCL customer support:

  • Phone: 1-800-974-9865 (Monday to Sunday, 24 hours)
  • Email:

TCL offer terms and conditions

  • By purchasing a new TCL 10 Pro phone and registering for service with a qualified carrier, participants are eligible to receive a free 43” TV from TCL, with the opportunity to upgrade to other larger TVs at an additional cost
  • You must purchase the TCL 10 Pro phone between July 10, 2020 and July 23, 2020 to be eligible for this offer
  • The deadline to register is August 7, 2020. If you fail to register prior to the deadline this offer will no longer be available to you
  • TCL and the carriers will confirm customer eligibility for this offer. Processing of your submission may take up 2 to 4 weeks
  • The product purchased must be a TCL 10 Pro. In order to qualify you cannot return the phone
  • You must establish and maintain service and be in good standing with the carrier at the time you submit your registration on this site
  • You will be required to provide information including, but not limited to your name, address, email, phone number, carrier, purchase date and IMEI number on the registration form
  • By completing the registration form you agree to TCL sharing the information provided with the carriers for validation of your service and purchase
  • By registering for this promotion, you agree to receiving email notifications regarding the status of your enrollment. Once approved, you will receive an email notification with a link to redeem your reward. You may opt out at any time by clicking the unsubscribe link in the footer of our emails
  • The link to claim your free gift will expire after 60 days. If you fail to redeem for an item prior to the expiration date, this promotion will no longer be available
  • All items are fulfilled by Best Buy Canada and are subject to the fulfillment and merchandise terms and conditions of Best Buy Canada
  • TCL reserves the right to substitute promotional items. Limit one device per eligible TCL phone. Offer is non-transferable and not redeemable for cash or credit. Promotion rules are subject to change at the discretion of TCL

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