Set up TELUS email on your computer, phone or tablet
Instructions to set up your recently migrated TELUS email on your devices using Outlook, Apple Mail, Gmail and Thunderbird.
Interactive step-by-step guide for setting up your email app
Accessing your email on a web browser (recommended)
After your TELUS email account has been migrated to Google, you can access your email by visiting mail.google.com (or gmail.com). Bookmark this page or add it to your favorites. If you accidentally visited Webmail, we will redirect you to gmail.com.
To help you navigate the new applications, we have created how-to videos to manage your email account.
Written guides for setting up email apps on a computer
We understand that the Gmail app may not be the best solution for your email setup, post-migration. That’s why we have created tutorials to walk you through the changes you need to make in your devices’ settings to set up your recently migrated TELUS email account using other email programs.
We strongly encourage you to back up your data prior to completing these steps, as you may have been storing data directly in your computer, and not on our platform. You can then import the data you have backed up after you complete the setup of your migrated email account.
We have provided some basic instructions below. Please note, TELUS doesn’t provide support for these clients. If you have further questions, we have also included the link for each manufacturer so you can get additional support directly from them.
Can’t find your email program in the list above? If you are using other email clients, this article will provide helpful information on how to set up your email in your email client by changing its IMAP or POP settings to have your TELUS email powered by Google working on your computer.
Written guides for setting up email on a smartphone or tablet
After your TELUS email account has been migrated to Google, you will have to make some changes in your devices’ email settings to set up your account. Now, you also have the opportunity to download the Gmail app and use it going forward to access your recently migrated TELUS email account.