Internet Troubleshooting: Reset your Wi-Fi name and password on your modem

To reset your Wi-Fi name and password, you'll have to login to your My TELUS account.

Login to My TELUS now.

Once you've logged in, follow these steps to reset your credentials:

1. Once you have logged into your account, under the Internet tab, select Wi-Fi
   
2. In the My TELUS Wi-Fi section, next to Wi-Fi settings, select Edit and edit the fields you would like to customize, either your network name or password. If you have a dual-band network and your Smart Wi-Fi is off, you will see two frequencies listed that you must click to edit separately
   
3. Enter you new network name and create a password, then select Save. You may choose to change both your network name and password, or just your password. If you choose to change your network name, you must enter a password, though it can be the same as your current password.
   

Did this resolve your issue?

• Yes, I am connected to Wi-Fi and I have Internet
• No, I am not able to change my password
• No, I can't login to My TELUS