Prepaid top-ups: Online, over the phone and in-store

Learn how to make one-time or automatic top-ups to your prepaid account.






Pay with a credit card

Make a one-time payment online

  1. Log in to your My TELUS account
  2. From the Overview tab, click Top-up your account
  3. Select Credit card from the menu
  4. Choose your top-up amount
  5. Enter the required credit card information
  6. Select Continue

The top-up amount is added to your TELUS Prepaid account balance.

Set up automatic top-ups online

  1. Log in to your My TELUS account
  2. Select the Account activity tab
  3. Select Automatic top-ups
  4. Select Set up automatic top-ups
  5. Choose your top-up preference
  6. Choose your top-up amount
  7. Enter the required credit card information
  8. Select Continue. Wait for confirmation that the registration was successful and for details on your next top-up date and amount

Set up automatic top-ups over the phone

  1. Call #123
  2. Enter your 4-6 digit Security PIN (Personal Identification Number)
  3. Press 2 and follow the prompts to set up automatic top-ups

Note: You may call 1-877-277-7745 from another device. You'll need to enter your subscriber number and PIN before completing this process.