Mobility fees

Changes to your service may require a one-time fee. This list makes it easy to see if any of these charges apply to you. These fees may vary over time, so please check back prior to making your transaction to ensure you are looking at the most current info.

There is a one-time $70 Connection fee on smartphone and connected device activations and renewals, including add-a-line and Bring Your Own Device (BYOD) activations.

To view and print your bill online for free:

If you request a copy of your bill be re-printed and mailed to you, the charge is $15 per bill. You can’t make this request in TELUS stores.

To change your number online for free:

If your current number is from Alberta, British Columbia or Ontario, you can change your number to one from any province. If your current number is from any other province, you must choose a number from that same province.

If you request to change your phone number with an agent, there will be a charge of $50.

If you visit a TELUS store for device setup or support without renewing the terms of your service agreement, you may be charged a support fee of up to $60. You will be informed of this fee before it is charged.

If a TELUS representative helps you top-up or purchase a rate plan or add-on by phone or in a TELUS store, the charge is $2.

You can change rate plans and add add-on plans yourself by

logging in

to your account.

To change your rate plan online for free:

If you change your rate plan in a TELUS store or by phone, a $15 charge may apply. This fee includes a full consultation with a TELUS representative to learn how the rate plan change impacts your bill.

: You can change your rate plan online only once per bill cycle.

If your account is reconnected after suspension due to non-payment or suspension after reaching the credit limit, the charge is $50 per account.

When you cancel your TELUS services (by phone only) before your service term ends, you must pay your outstanding device balance. There is also a charge of $50 if you activated before November 17, 2013. Recurring charges such as your monthly plan and add-ons will be prorated to reflect only the portion of the month in which your wireless service was still active.

The $50 fee is not charged in these instances:

If you transfer your TELUS account to a new owner (by phone only), the charge is $75.

Payments returned due to insufficient or unavailable funds by cheque or pre-authorized chequing account are subject to a $50 administration fee.

If payment of an amount due is not received by us by the required payment date specified on your bill, it will be considered a delinquent amount. It will be subject to a late payment charge of 2.91% per month, calculated and compounded monthly on the delinquent amount (41.09% per year) from the date of the first invoice on which the delinquent amount appears until the date we receive the amount in full.