The speed and reliability of your Wi-Fi connection can be impacted by a range of factors, including:
- Interference from radio devices
- Wi-Fi interference
- Bandwidth sharing
- The specification of your device
- The size and building material of your home
Try the below initial steps to see if your performance improves before progressing.
- Disconnect and reconnect to your Wi-Fi on your devices.
Pro tip: Wi-Fi speeds may be slower on older devices, such as early generation smartphones, tablets and iPads. These same devices may also be impacting the performance of your whole Wi-Fi network, slowing down other devices in your home. To learn how to optimize your devices, visit our device performance page.**
* If you are operating older devices consider disconnecting these devices when not in use or upgrading these devices.
2. Restart your modem. This will prompt the modem to find the optimal signal to use for your situation.
Note: Restarting or resetting your modem may only provide a temporary fix to your problem. If you find the issue reoccurs contact us in order for us to find and fix the root cause of your problem.
Positioning your modem
- Your TELUS technician installed your modem in the best possible location at time of install. As time goes on, changes may occur within or around the home that could impact the performance of the modem. Check that your modem is at the same location where your TELUS technician installed it.
- If it has been moved, put it back in its original location.
- Move your modem off the floor.
- Avoid placing the modem near windows, in cabinets, mirrored objects, fish tanks or objects that may obstruct the signal.
TELUS Boost Wi-Fi
If you have a large home and would like additional coverage, TELUS offers Boost Wi-Fi to extend your Wi-Fi network.
Learn more about Boost Wi-Fi
Minimize Radio Interference
Some devices may cause interference with your Wi-Fi signal if they are within close proximity of your modem. If possible, try removing or turning off sources of potential interference. Try to relocate the following away from your modem and Wi-Fi devices:
- Baby monitors
- Wireless security cameras
- Cordless telephone base stations
- Wireless speaker systems
- Certain monitors and LCD displays
If after moving the devices the interference persists contact the device manufacturer for additional troubleshooting.
Installing Boost Wi-Fi can help with Wi-Fi congestion. Learn more about Boost Wi-Fi.
Sharing your Wi-Fi bandwidth
Your Wi-Fi bandwidth is shared across all connected devices in your home. Using up this bandwidth can impact the speed and performance of your device.
- Some devices connected to your Wi-Fi may automatically use bandwidth. If you do not require your device to be connected turn it off and this should help free up some bandwidth
- If you find you are consistently using more than what your plan allows, consider upgrading your plan
Sharing the same frequency can slow down or disrupt your Wi-Fi service. This is particularly problematic in multi-dwelling units where a neighbour’s Wi-Fi can be operating on the same frequency.
Pro tip: Our Advanced Wi-Fi modem offers smart Wi-Fi to select the optimum frequency for your home, so you don’t have to.
- Restart your modem in order to rescan the area to find the best settings for your home
If you continue to experience congestion issues contact us to discuss other solutions.