Optik TV service programming and rate updates

Learn about updates to your Optik TV service programming and rates

This article contains updates related to your Optik TV programming and changes to your Optik TV service rates.

OPTIK TV service rates updates

Programming updates

OPTIK TV digital box updates

OPTIK TV service rates updates

Posted August 31, 2017

Optik TV rate change

The cost of providing TELUS Home Services continues to increase as we continue to upgrade our networks and services in both dense urban and remote rural areas across Canada, to keep our customers connected and maintain our world-class communications service.

As of September 12, 2017, the regular monthly rate for the following Optik TV theme packs will increase by $2 per month:

  • Adventure
  • Adventure Extra
  • Entertainment
  • Entertainment Extra
  • Family
  • Kids Plus On Demand
  • Learning
  • Lifestyle
  • Lifestyle Extra
  • More Movies
  • Music
  • News
  • Popular Choices
  • Sports
  • Sports Extra
  • Time Choice

As of September 12, 2017, the regular monthly rate for the following Optik TV combo will increase by $3 per month:

  • Select
  • Optimum
  • Platinum
  • Ultimate

For details on how you might be affected by this rate changes, please see the message included on your August and September bills. Log in to My Account to see an electronic copy of your TELUS Home Services bill and select Download/Print on your TELUS e.Bill page.

We’ve updated our Optik TV packaging to offer you more choice and flexibility. Visit telus.com/tvupdates to review your current packaging and help decide on the right package for you.

For questions about your TELUS Home Services, contact us.

Programming updates

Posted August 1, 2017

NFL Sunday Ticket and RedZone

Due to recent channel provider changes, as of September 7, 2017, NFL Sunday Ticket Channels: 1501-1516 (HD), 1601-1616 (SD) and Red Zone (channels 927 HD and 9927 SD) will no longer be available for the 2017 season. For customers with Auto-renew, your 2017 subscription will not be renewed and the associated charge will not be applied to your account.

Due to recent channel provider changes, as of September 7, 2017, NFL Sunday Ticket Channels: 1501-1518 (HD), 451-464 (SD) and Red Zone (channels 927 HD and 9927 SD) will no longer be available for the 2017 season. For customers with Auto-renew, your 2017 subscription will not be renewed and the associated charge will not be applied to your account.

Premium Sports Double Play

Premium Sports Double Play will no longer be available for 2017. For customers with Auto-renew, your 2017 subscription will not be renewed and the associated charge will not be applied to your account. NHL Centre Ice will be available to order as an individual package in October 2017. To order, visit telus.com/premiumsports

Premium Sports Triple Play

Premium Sports Triple Play will no longer be available for 2017. For customers with Auto-renew, your 2017 subscription will not be renewed and the associated charge will not be applied to your account. NHL Centre Ice and NBA League Pass will be available to order as an individual package in October 2017. To order, visit telus.com/premiumsports

OPTIK TV digital box updates

Posted July 11, 2017

Over the next several weeks, TELUS will be making updates to your OPTIK TV digital box to improve performance and overall experience. Should your box be unresponsive, try rebooting either of the following:

  • OPTIK TV digital box
  • Gateway followed by the digital box

Once the upgrade is complete, you may notice some changes.

A green screen will appear, which means your digital box has been on standby for 4 hours or that you powered off your digital box.

  • This green screen will help you easily identify when the box is in standby mode
  • Standby mode ensures you can record programs while you are asleep or away from home, and is designed to help you save on your energy bill
  • To continue watching, simply press the power button or OK button on your Optik TV remote

The widescreen standard option will be removed to provide you with the best Optik TV viewing experience for your TV screen size. This setting has been automatically adjusted to improve the look of programs on your TV.

You can go to your System setup on your TV to adjust your aspect ratio according to your preference. For full instructions, visit Setting your TV picture size and shape.

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