Remote Control issues

Note: The steps vary slightly, depending on which remote you have (the Classic Optik remote, the Slimline remote, or the Slimline remote 2 ). The Classic remote has a curved shape, the Slimline remote has straight edges with a mode button in the upper left-hand corner, and the Slimline remote 2 has separate power buttons for the TV and Optik digital box located at its top.

Check your equipment

Your remote control may be unresponsive because its signal is weak or cannot reach your TV and digital box.

1. Clear any objects in front of the TV and digital box
2. Try replacing the batteries in your remote control
3. From your remote control, press the mode button until Optik is selected, then press guide

The guide menu should appear after a short delay. If these steps are unsuccessful, reset your remote control as described below.

Reset your Slimline remote

You can return all advanced functions back to their original factory settings by resetting the remote.

1. Press options for a minimum of 3 seconds; the mode light will flash twice
2. Enter the code 1000 in the remote's keypad; the mode light will flash twice. The reset has been completed and the remote is set back to its original factory settings

Note: Resetting your remote control disables its ability to control your TV. To restore this ability, reprogram your remote.

Check your equipment

Your remote control may be unresponsive because its signal is weak or cannot reach your TV and digital box.

1. Clear any objects in front of the TV and digital box
2. Try replacing the batteries in your remote control
3. From your remote control, press the guide button

The guide menu should appear after a short delay. If these steps are unsuccessful, reset your remote control as described below.

Reset your Slimline remote 2

You can return all advanced functions back to their original factory settings by resetting the remote.

1. Press options button for a minimum of 3 seconds; the green LED next to the Optik power button on the remote control will flash twice.

2. Enter code 9999 ; the green LED next to the Optik power button on the remote control will flash twice, indicating that the remote has been reset to the original factory settings.

Note: Resetting your remote control disables its ability to control your TV. To restore this ability, reprogram your remote.

Check your equipment

Your remote control may be unresponsive because its signal is weak or cannot reach your TV and Digital box.

1. Clear any objects in front of the TV and Digital box
2. Try replacing the batteries in your remote control
3. From your remote control, press the STB button, then press GUIDE

The guide should appear after a short delay. If these steps are unsuccessful, reset your remote control as described below.

Reset your Optik remote

You can return all advanced functions back to their original factory settings by resetting the remote.

1. Press and hold the STB mode key on the remote
2. Without releasing the STB key, press and hold the OK key
3. Release both keys; all mode keys will blink twice
4. Enter the code 900 in the remote's keypad. The STB mode key blinks four times to indicate you have successfully reset the remote to its factory default settings.

Note: Resetting your remote control disables its ability to control your TV. To restore this ability, reprogram your remote.

Remote not working as it should? Learn more about options to purchase or replace your Optik remote.