My Wi-Fi app for the T3200 modem

Never worry about going over your data plan again. The TELUS My Wi-Fi app provides a convenient view of your data usage for the month, as well as how many days are left before the new cycle begins.

• Need more data? Upgrade your plan
• Subscribe to unlimited Internet usage for $15 per month through My TELUS

The TELUS My Wi-Fi app shows you the connection speed from your home to the Internet. You can match the speed you are seeing to your subscribed plan, conveniently located at the top right corner of the screen.

Note: The speed test results are conducted every 6 hours.

To change your Wi-Fi network name and password, follow these instructions.

1. Open your My Wi-Fi app
2. Navigate to the Wi-Fi tab
3. Select Edit
4. Change your Wi-Fi network name or password to your new desired network name or password. Select Save (located in the upper corner of your screen)

Note: Once you change your Wi-Fi network name or password, you will need to reconnect all of your Wi-Fi connected devices using the new network settings. This includes mobile devices, printers, tablets, etc.

To create a Wi-Fi network for your guests while keeping yours secure, follow these steps:

1. Open your My Wi-Fi app
2. On the Wi-Fi tab, select Guest Wi-Fi located at the top
3. Press the icon next to "Disable" to turn it green
4. Change the name and password, if needed
5. Share the credentials with your guest by QR code, email, text etc.

To pause (or resume) Wi-Fi on your specific devices or profiles:

1. Open your My Wi-Fi app
2. On the Overview tab, select Pause Wi-Fi located at the upper right-hand corner of the Overview screen
3. Select the device or profile you would like to pause
4. Press the pause icon located next to the device’s name or the profile name

Need help identifying a device?

To create a profile and pause multiple devices at once:

1. Open your My Wi-Fi app
2. On the Overview tab, scroll down until you see the green “Create a profile” button
3. Select a name for the profile
4. Add as many devices to the profile as needed
5. Done

Tired of manually pausing and unpausing Wi-Fi for your devices or profiles? You can now create Schedules for when your Wi-Fi can and cannot be accessed with each of your profiles.

Note: You need to create at least one device profile to create a Wi-Fi schedule.

To create a Wi-Fi schedule:

1. Open the TELUS My Wi-Fi app
2. Navigate to the Overview tab
3. Select the profile name you want to set up a schedule for
4. Select the Add schedule button
5. You can either choose one of the three suggested schedules or select Create your own
6. Choose a name for your schedule, and select the time range and the days you want the schedule to be enforced
7. Select Save and you’re done

To create more Wi-Fi schedules:

1. In the profile details page, select Manage in the "Schedules" section
2. Select Add a schedule at the bottom of the page
3. You can either choose one of the three suggested schedules or select Create your own as described above

To manage a Wi-Fi schedule:

1. In the profile details page, select the schedule you would like to amend or disable
2. On the schedule page, press the green icon to disable the schedule or make any edits to the schedule
3. Select Save if you made edits to the time or days the schedule is active and you’re done

You can now block access to adult content for each of your profiles.

By enabling this feature, any device within the profile you selected will not be able to access websites categorized as “adult” or “rated R”. This feature is limited to web browsers only, not to applications.

Note: You need to create at least one device profile to use this feature.

To block adult content:

1. Open the TELUS My Wi-Fi app
2. Navigate to the Overview tab
3. Select the profile name you want to set up a schedule for
4. Select the Add restrictions button
5. Tab the enable button and you’re done

About this feature

1. What content is filtered when the adult content feature is turned on for a profile?
Websites categorized as “adult” or “rated R” will be blocked from being accessed through an internet browser for devices in the profile. Websites that fall under these categories include nudity, pornography, adult content, violence, drug and other mature themes.

2. When will websites be blocked?
When the feature is enabled, websites will be blocked when attempting to access through the internet browser of a device connected to your home network. Adult and rated R content will not be blocked when connected to a cellular network or Wi-Fi network that is not your home network.

Adult and rated R content will be blocked almost immediately after the feature is turned on in the My Wi-Fi App. Web pages that were previously viewed may be cached and won’t be blocked until that cache expires.

If the device on your network is using a VPN, adult and rated R content will not be blocked.

3. Will all adult and rated R websites be blocked?
It is not guaranteed that all adult and rated R websites will be blocked. Furthermore, if a website is not categorized as an adult or rated R website, but sections of that website contain explicit content, it may not be blocked.

4. Can I edit the websites that are blocked by the features?
This is currently not available. To access a blocked website, you will need to turn off adult content in the My Wi-Fi App.

It can be difficult to pause devices individually when their names are generic.

You can change the name of devices using the TELUS My Wi-Fi app, making it easier than ever to pause the correct devices whenever you want.

Note: This will only change how the device’s name appears in the app. It will not affect the device.

To edit a device name:

1. Open the TELUS My Wi-Fi app
2. Navigate to the Devices tab
3. Select the device whose name you want to change
4. Select the Edit button at the top right
5. Enter the new name
6. When you are done, select Save

The TELUS My Wi-Fi app makes it easy to recognize the devices in your network. The information about devices on your network will often improve over time.

There are two ways to identify your device:

Option 1

1. Open your device’s network settings (i.e. your tablet)
2. Most devices will display a MAC address or IP address
3. Match this number to the number found in the TELUS My Wi-Fi app

Option 2

1. In the TELUS My Wi-Fi app, navigate to the Devices tab
2. Select the device in the Device list and a device details page will appear with more information on the device, such as the brand, model or operating system
3. Use this information to identify what this device is on your network

TELUS Network Security applies a security layer to your modem that identifies and blocks threats to your home network to protect you from malicious web content, unauthorized access attempts and abnormal behaviour from devices on your network.

Eligibility

• British Columbia and Alberta customers only with a Advanced Wi-Fi Modem (T3200M)
• Latest version of the TELUS My Wi-Fi App
• TELUS Online Security subscription required

To turn on the feature:

1. Open the TELUS My Wi-Fi App
2. Navigate to the Network tab
3. Tap Manage on the Network Security card
4. Turn on the toggle button

Monitoring threats on your network:

1. Open the TELUS My Wi-Fi App
2. Navigate to the Network tab
3. Tap Manage on the Network Security card
4. Threats that have occurred on your network will show as blocked or allowed if you have taken action to allow them

Reviewing and allowing threats

1. Open the TELUS My Wi-Fi App
2. Navigate to the Network tab
3. Tap Manage on the Network Security card
4. Tap on a blocked threat. This will take you to the threat’s details
5. If you recognize the threat, and want to allow it to have access to your network, then tap the Allow button. Please note that malicious web content threats cannot be allowed

About this feature:

1. What type of threats get blocked?

TELUS Network Security protects you from:

• Malicious web content when browsing
• Unauthorized access attempts from outside your network
• Abnormal behaviour from devices on your network potentially trying to communicate with a bad IP or support an attack on another network

2. When will threats be blocked?

Once a threat is detected, TELUS Network Security will block the threat immediately. Threats will show in the Network Security sections of the My Wi-Fi App. For unauthorized access attempts and abnormal behaviour threats, you will be able to allow the threat in the My Wi-Fi App. For malicious web content threats, if the website is an HTTP website the device will be presented with a warning page on its browser and the user can choose to proceed to the website or not.

3. What devices will be protected?

All devices connected to your home network will be protected. This includes, but is not limited to, all iOS and Android devices, any PCs or Macs, gaming consoles and smart devices, such as smart TVs and smart thermostats. Devices will no longer be protected when they leave your home network, connect to a mobile network or connect to a public network.

4. What is the difference between TELUS Online Security and TELUS Network Security?

TELUS Online Security provides threat protection to PCs, Macs and iOS and Android mobile devices while in and out of home. TELUS Network Security provides coverage to all devices connected to the home networks. This includes smart devices which can’t run antivirus software. For the best experience and coverage, customers should use TELUS Online Security and TELUS Network Security.

5. How many threats will my network experience?

The numbers of threats on your network depends on the devices on your network and browsing habits, among other things. While there is no normal number of threats to expect, if you are seeing no threats, it's okay. TELUS Network Security is still working.

6. What if I don’t recognize the website that was flagged as malicious web content?

TELUS Network Security blocks entire websites as well as sections of websites that might be malicious. A malicious section of a website could be an advertisement or a plugin to the website. If you don’t recognize the website listed in the My Wi-Fi App then it would have been a section of a website you were browsing that was blocked and the URL of that section of the website is highlighted.