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Manage My TELUS users

How roles and responsibilities determine account access

Depending upon your type of account, you may see different account management options when you log in. An account owner has full access to the account and can make any changes that are supported online. You are an account owner if your name appears on the monthly bill. The account owner has access to the billing and usage details of each member (phone number) on the account.

Note: Account members can't make changes to their overall account, plans or services. They can see information about their own phone number only.

Roles and responsibilities: Consumer account


Your account access and responsibilities are determined by your role, as described below.

Owner

The owner is responsible for paying the bill and ensuring the account remains in good standing. Owners can:

  • Access the link on the My Profile page for the Manage account users page
  • View all pending requests
  • Set up/decline access
  • See user table with all existing active linkages
  • Change access levels for managers and members
  • Assign phone numbers to managers and members
  • Remove access for managers and members

If your name appears on your bill, you're the owner.

Manager

The account manager is authorized by the account owner to oversee the account. Managers can:

  • Access the link on the My Profile page for the Manage account users page
  • See user table with all existing active linkages
  • Remove access for members

Member

Account members can:

  • View their own account activity
  • Make some changes to their own phone (such as updating the number)

Note: Members do not have access to the Manage account users page.

Roles and responsibilities: Business account


Owner

This role does no exist on business accounts.

Manager

The account manager is authorized by the account owner to oversee the account. Managers can:

  • Access the link on the My Profile page for the Manage account users page
  • View all pending requests
  • Set up/decline access
  • See user table with all existing active linkages
  • Change access levels for managers and members
  • Assign phone numbers to managers and members
  • Remove access for managers and members

Member

Account members can:

  • View their own account activity
  • Make some changes to their own phone (such as updating the number)

Note: Members do not have access to the Manage account users page.

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