Your Norton Security and VPN services are expiring soon

You are not losing anything when you upgrade. TELUS Online Security includes Norton Online Security and Norton Secure VPN in all of our packages plus you get the following additional items:

Here is a full list of the different TELUS Online Security packages.

** Dark Web Monitoring Powered by LifeLock™ in the Norton 360 Basic plan (without LifeLock) defaults to monitor your email address only. Log in to your Norton account to enter more information for monitoring purposes.

† LifeLock does not monitor all transactions at all businesses.

* If your plan includes credit reports, scores, and/or credit monitoring features ("Credit Features"), two requirements must be met to receive said features: (i) your identity must be successfully verified with TransUnion; and (ii) TransUnion and Equifax must be able to locate your credit file that contains sufficient credit history information. If these requirements are not met you will not receive credit features from the bureaus. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring will take several days to begin after your successful plan enrollment.

^ CreditVision credit score is based on TransUnion data. Third parties may use many different types of credit scores to assess your creditworthiness.

††† The Identity Theft Reimbursement Coverage, with a limit of up to $25,000 for Basic Plus, up to $100,000 for Premium and up to $1 Million for Premium Plus, is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company, under group or blanket policies issued to LifeLock or its respective affiliates for the benefit of its Members. Please refer to the actual policies for terms, conditions, exclusions of coverage, and for the types of experts that may be covered for reimbursement of professional service fees. Experts not specified in the policies will not qualify for reimbursement. Coverage may not be available in all jurisdictions. Review the Summary of Benefits under the Insurance Coverage (Canada) here.

Step 1: Upgrade to TELUS Online Security. If you received an email with a TELUS Online Security offer, follow the instructions by sending an email back to opt in to the offer.

Step 2: Activate your new service by completing the instructions on the activation email that you will have received within 48 hours. Go to the “Get started” link. Go to the My Norton portal and enter your My Norton username and password.

If you do not have a Norton account, select Create a new account and complete the sign-up process.

Step 3: Navigate to the My Norton dashboard which will display the items you need to download. Download and install what is available to you on the dashboard by selecting Download.

Step 4: Depending on your device that you are installing the security and privacy features on, you will be redirected to your mobile app store or you will see the following options:

• Agree & download: Select this option if you want to install on the device you are currently using
• Send a download link: Select this option to send an email or SMS text message with installation instructions to another device

Windows: If you install TELUS Online Security from the My Norton portal, you do not need to take further action as it will detect and uninstall your Norton Security product.

Mac: Uninstall your Norton Security product first. Then install TELUS Online Security from the My Norton portal.

Mobile: Download and install TELUS Online Security from the My Norton portal.

Windows: By installing TELUS Online Security from the My Norton portal, you do not need to take any further action as it will detect and uninstall your Norton Security product.

Mac: Uninstall your Norton Security product first. Then install TELUS Online Security from the My Norton portal.

Mobile: When installing TELUS Online Security from the My Norton portal, you will be told that VPN is already installed. You will be automatically carried to the new subscription in the next 24 hours.

Windows: If you install from the My Norton portal, you do not need to take further action as it will detect and uninstall your Norton Security product.

Mac: If you install from the My Norton portal, you do not need to take any further action as it will detect and uninstall your Norton Security product.

Mobile: When installing TELUS Online Security from the My Norton portal, you will be told that VPN is already installed.

Note: Please make sure to repeat the steps above for all the devices you would like it installed on.