Internet service and rate updates

Learn about updates to your Internet service and rates

This article contains updates related to your TELUS Internet service and your TELUS Internet service rates.

TELUS Internet service updates

TELUS Internet service rates updates

TELUS Internet service rates updates

Bundles Discount discontinued

Posted December 21, 2017

As of January 21, 2018, the TELUS Bundle Discount will be discontinued. For more information, visit Bundle Discount Rate Changes

TELUS Internet Services rate change

Posted August 1, 2017

The cost of providing TELUS Home Services continues to increase as we continue to upgrade our networks and services in both dense urban and remote rural areas across Canada, to keep our customers connected and maintain our world-class communications service.

Starting on September bills, the regular monthly rate for the following TELUS Internet services will increase by $3 per month.

  • Optik Internet 25
  • Internet 25
  • Optik High Speed Turbo
  • High Speed Turbo 25

For details on how you might be affected by this rate changes, please see the message included on your August and September bills. Log in to My Account to see an electronic copy of your TELUS Home Services bill and select Download/Print on your TELUS e.Bill page.

For questions about your TELUS Home Services, contact us.

Posted May 1, 2017

The cost of providing TELUS Home Services continues to increase as we continue to upgrade our networks and services in both dense urban and remote rural areas across Canada, to keep our customers connected and maintain our world-class communications service.

Starting on July bills, the regular monthly rate for the following TELUS Internet services will increase by $3 per month.

  • Internet 15
  • High Speed Turbo
  • Optik Internet 15
  • Optik High Speed

For details on how you might be affected by this rate changes, please see the message included on your May or June bills. Log in to My Account to see an electronic copy of your TELUS Home Services bill and select Download/Print on your TELUS e.Bill page.

For questions about your TELUS Home Services, contact us.

TELUS Internet service updates

Top tip to improve your safety online

Posted October 4, 2016

A strong password is your first line of defense against online threats. Please ensure your telus.net email account password includes at least:

  • 8 characters in length
  • 1 number or 1 special character such as #, $, %
  • 1 lower case letter
  • 1 upper case letter

Did this solve your issue?

Yes No

Please do let us know, we're updating support articles all the time.

Thank you for your feedback

Why didn't this content help?

How can we improve the content of this article?

Remaining characters: 250

Other ways to get support