Installing SmartHome devices

Installation instructions for all your SmartHome devices

Looking for support in installing your new SmartHome security devices? If you have received or are expecting delivery of TELUS SmartHome security devices you’ll find all the information you need to get set up here. If you’re installing a camera only, you’re in the right place too - see below for specific instructions.

We advise that in preparation you have access to your SmartHome Security app on your mobile phone, access to suggested tools and up to 4.5 hours of time (maximum install for complex devices).

If you're installing your entire SmartHome Security system for the first time including a new control panel, refer to your SmartHome Security app install wizard when it powers on for the first time for instructions on how to connect devices.

Camera installation guides


Click here for the following Camera devices:

Smart devices (Z-Wave) installation guides


Click here for the following Smart devices (Z-Wave):

Security sensors installation guides


Are you installing a new security system including a new control panel?

If so, please follow the instructions in the self-install wizard in your TELUS SmartHome app.

Are you adding devices to an existing SmartHome security system?

All monitored security sensor need to be added and tested by a member of the TELUS team. If you are interested in adding any of the following security devices to your system, please call 1-855-255-8828 and select 3 for repairs.

  • Control Panel
  • Door/Window Sensor
  • Motion Detector
  • Smoke Detector
  • Carbon Monoxide Detector
  • 4-Button Key Ring

Frequently asked questions


What is Z-Wave?

Z-Wave is an international wireless protocol standard for remote home automation, security and other applications. Embedded in each device, the Z-Wave smart chip enables two-way RF communication among hundreds of Z-Wave enabled devices, allowing products and services from multiple manufacturers to work seamlessly.

My lightbulb switch won’t stay in the locked position. What should I do?

Use the switch blocker. The switch blocker can be used to lock your light switch in the On position. This will work for traditional style light switches and flat switches.

Can I install a smart thermostat with a heat pump thermostat?

No, unfortunately you would not be eligible to order and install this device with this set-up.

Can I install a smart thermostat with an electric baseboard heater?

No, unfortunately you would not be eligible to order and install this device with this set-up.

Can I install a smart thermostat with floor heating thermostats (water-electric)?

No, unfortunately you would not be eligible to order and install this device with this set-up.

Can I install a smart thermostat with high-powered Lennox thermostats?

No, unfortunately you would not be eligible to order and install this device with this set-up.

Where is the best place to install an indoor camera?

  • Interior - Common areas: Placing cameras in gathering points like the kitchen or living room is a great way to keep an eye on the kids, check on your pets, and manage visitors, cleaners, etc. Consider prioritizing any rooms that have large windows on the ground floor. That way you can see if anyone tampers with them or uses one as a break-in point.
  • Interior - Main stairway or hallway: Place a camera in the main thoroughfares inside your home and it will be difficult for someone to move around undetected. If someone breaks in through a bathroom, bedroom or another unmonitored area, they will be captured on camera if they move in the main areas of the house.

I’ve installed my Smart door lock. Can I configure a rule?

Now you have your Smart door lock set up, you can create event-triggered lock automation rules. Event-triggered lock rules allow you to automatically lock or unlock door locks based on the status of your security system or additional locks.

To create an event-triggered lock automation rule:

  1. Log into your SmartHome account
  2. Select Automation
  3. Select + Add New Rule
  4. Select Event-triggered Rule
  5. Name the rule in the Name of rule field
  6. Under Automate My, select Locks
  7. Under When this event occurs, select the device that will trigger the lock rule, and then use the dropdown menus to specify the conditions of the action
  • If presented with the option, use the dropdown menu in the Perform this action section to specify the time delay for lock action to be completed
  1. Under Select Devices, click to select the devices that will follow the rule
  2. Under During this time frame, select to specify when the rule will be active
  • For the "At All Times" option, the rule will be carried out any time of day
  • For the "Only during the following times" option, click to select the specific days and times that selected devices are automated by the rule
  1. Verify the rule is configured with the correct settings
  2. Select Save

Need extra help?


Contact TELUS customer support at 1-855-255-8828. Press 3 for repairs.

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