Don’t have the app or having trouble logging in? Read more on the Log in to your TELUS SmartHome Security account page.

1. Select Menu at the top left-hand corner
2. Select + Add device
3. Select Video camera

4. Select the correct camera type and proceed to the "Verify LED light" screen
5. Make sure the camera is plugged in and the LED is flashing white. If the LED is not flashing white, press and hold the button on the back of the camera until the LED starts flashing white and then release. Select Next on the top right of the screen to continue
6. Please allow Alarm.com access to this device’s location by selecting Allow
7. Type in a name for your camera and select Next
8. Once your device has been found, verify the last six digits of the MAC address (can be found on the back of the camera) and select the device you would like to install
9. Exit the TELUS SmartHome app and proceed to your phone’s Settings to connect to the ALARM (XX:XX:XX) network. After you successfully connect to the ALARM network, return to the TELUS SmartHome app and select Next
10. Scan for your Wi-Fi network from the list and enter your Wi-Fi password, then select Next
11. After the installation process is completed, select Next to configure your device
12. Place your camera in your desired location and select Done
13. Your video feed should show up under Video on your TELUS SmartHome app

Indoor Camera Quick Start Guide - PDF

To take full advantage of your camera(s), make sure to customize your Smart Video Alerts. To set up your Smart Video Alerts, follow these steps or watch this video.

1. Log in to your TELUS SmartHome app
2. Select Menu at the top left-hand corner
3. Select Video
4. Select the gear icon at the top right-hand corner
5. Select Recording rules
6. Select Add rule at the top right-hand corner
7. Select Video Analytics and follow the on-screen steps to complete the setup of your Smart Video Alerts (to learn more on how to set up Smart Video Alerts, please read the Setting up Smart Video Alerts page)

Need help with your video camera? Visit telus.com/camerasupport for more step-by-step instructions to resolve your issue.