Skip to content
We are very sorry for the TELUS Webmail disruption. We take this issue seriously and are working hard to restore access. Click here for further updates.
  • Personal
  • Business
  • Health
  • Why TELUS
EN
BC
TELUS Logo
  • Home Security
  • My TELUS
  • Support
TELUS Logo
We are very sorry for the TELUS Webmail disruption. We take this issue seriously and are working hard to restore access. Click here for further updates.
Support
Internet
Norton Security Online
Install or upgrade Norton Security Online

Install or upgrade Norton Security Online

Learn how to install and upgrade Norton Security protective software

In this article

Add Norton Security Online to your device
Upgrade from Basic to Premium
Related articles

Add Norton Security Online to your device

  1. Go to telus.com/norton
  2. Select Download Premium or Download Basic
  3. Input your My TELUS details
  4. Add Norton Security Online to your cart
  5. Follow your confirmation email to install onto your personal devices

Pro tip: Keep your confirmation email so that you can use the pin and add more devices in the future.

If you are experiencing issues adding Norton Security Online, contact us for assistance.

Upgrade from Basic to Premium

Are you looking to protect more than two personal devices? Contact an agent to upgrade to the Premium package for coverage of up to 10 devices.

Related articles

Norton Security Online explained

Norton Security Online features

Install Norton Security Online on your personal device

Remove Norton Security Online from your devices

Related articles

  • Special service numbers for mobile phones
  • SmartHome Camera Privacy
  • Unsolicited mobility calls and text messages
  • Troubleshoot Norton Security Online
  • SmartHome Security: What is Guard Response?

Help us improve this article

Please rate your experience

  • Can't connect to the Internet
  • Disconnecting Wi-Fi
  • Slow Internet connection
  • Can't browse certain websites

Getting started

  • Connect to your Wi-Fi
  • My Wi-Fi app

Learning

  • Change your Wi-Fi network’s name and password on My TELUS
  • Modems explained
  • Managing your internet data usage
  • What impacts your data usage

Troubleshooting

  • Wi-Fi performance explained
  • Can’t connect to your TELUS home internet: Some of my devices cannot connect
  • Can't connect to your TELUS home internet: All my devices cannot connect
  • All my devices cannot connect to the internet (Actiontec T3200M)
  • All my devices cannot connect to the Internet (Actiontec V1000H / V2000H)
  • All my devices cannot connect to the Internet (Actiontec T1200H / T2200H)
  • All my devices cannot connect to the Internet (ZyXEL VGS - 1432)
  • All my devices cannot connect to the internet (TELUS Wi-Fi Hub)

Interesting articles

  • Restart your modem
  • Reset your modem

Getting started

  • Enable Smart Wi-Fi on your Advanced Wi-Fi modem
  • Set up Wi-Fi Plus to extend your home Wi-Fi
  • TELUS​ ​Boost​ ​Wi-Fi​ ​Quick​ ​Start​ ​Guide
  • My Wi-Fi app

Learning

  • Dual-Band Wi-Fi Networks
  • Internet speed test
  • Internet speed explained
  • Wi-Fi speed and coverage explained
  • Change your Wi-Fi network’s name and password
  • Change your Wi-Fi network’s name and password (Quebec only)

Troubleshooting

  • Optimize your Wi-Fi
  • Other factors impacting your wired internet speed
  • Other factors impacting your Wi-Fi internet speed
  • Wi-Fi performance and your device
  • Troubleshoot Boost Wi-Fi by Modem Type
  • Troubleshoot: Boost Wi-Fi

Interesting articles

  • Experiencing slow speeds

Getting started

  • Welcome Kit

Learning

  • Understanding your data allowance and charges

Troubleshooting

  • Retrieve your Wi-Fi password

Interesting articles

  • Create a guest network
  • ICI TOU.TV EXTRA (Quebec only)

Getting started

  • Find or connect to a TELUS Wi-Fi location

Learning

  • Turn your iPhone into a Wi-Fi hotspot

Troubleshooting

  • 3 steps to fix your picture & video message issues
  • 3 steps to fix your text message issues

Getting started

  • Setting up email on your mobile device
  • TELUS Webmail explained
  • Sign in to TELUS Webmail
  • Transfer Shaw email to TELUS email
  • Best password practices for your TELUS email
  • Set up TELUS Email on your computer
  • Set up TELUS email on your iPhone or iPad
  • Setting up TELUS Email on your mobile device or tablet

Learning

  • Change your TELUS email password
  • Differences between TELUS.net, TELUS Webmail, and TELUS email
  • How to manage spam email
  • Tips on identifying spam

Troubleshooting

  • Troubleshoot email issues
  • Reset your TELUS Webmail password and add a recovery email address
  • mytelus.telus.com is now retired

Interesting articles

  • TELUS Webmail email storage

Getting started

  • Norton Security Online features
  • Install or upgrade Norton Security Online
  • Norton Security Online explained
  • Add Norton Security Online to your personal device
  • Install Norton Security Online on a Mac
  • Install Norton Security Online on a Windows device
  • Install Norton Security Online to an iOS device
  • Install Norton Security Online on an Android device

Learning

  • Transfer your Norton Security Online license

Troubleshooting

  • Troubleshoot Norton Security Online
  • Remove Norton Security Online from your devices

Interesting articles

  • Install Norton Security Online extensions – Mac
  • Install Norton Security Online extensions – Windows PC
  • Connect your PIN to your Norton account – PC, Mac, Android, iOS
  • Reactivating the Norton Security Online application – Windows PC & Mac
  • Reactivating the Norton Mobile Security App – Android
  • Reactivating the Norton Mobile Security app – iOS

Getting started

  • Add or upgrade Norton Secure VPN
  • Install Norton Secure VPN on Android or iOS
  • Install Norton Secure VPN on Mac or Windows

Learning

  • What is Norton Secure VPN?

Troubleshooting

  • Troubleshoot your Norton Secure VPN
  • Internet service outages and status
  • Identity theft and fraud
  • Internet service and rate updates
  • TELUS Bundle Discount rate changes
  • TELUS Skill User Terms
  • Internet Access Service Terms
  • TELUS Action for Google Assistant User Term
  • TELUS Home Security & Safety Service Terms
  • Smart Hub Fixed Home Internet Traffic Management over LTE
Contact support

Search Support

To help us improve this website, we'd love to hear your feedback. Tell us what you think.
About us SupportFind a store Contact us
CareersAccessibilityTELUS Digital NeighbourhoodWe Give Where We Live
TELUS International TELUS WebmailTELUS WiseTELUS Partner SolutionsTELUS Procurement
CRTC Wireless CodePrivacy / CookiesSecurity Service Terms User TermsPolicies
TELUS Logo© 2019 TELUS