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Find your Mobility account user name in My TELUS

Tips for retrieving your user name

Note: If you have already made five unsuccessful attempts to log in your username will be locked for security purposes.

Before you begin


  • Ensure that you’ve registered and activated your My TELUS account
  • Verify your information is entered properly:
    • Your username and password are case sensitive
    • Verify your keyboard caps lock is off
    • Type your username and password. Do not cut and paste this information into the required fields

Retrieving your username


  1. From the log in page, select Forgot?
  2. Enter your first name, last name, and 10-digit mobile phone number
  3. Select Continue
  4. Answer your pre-selected security question
  5. Select Continue

Your username will be displayed.

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