Enable TELUS Internet and Optik TV with TELUS QuickConnect

1. Call 1-855-277-0619 to activate TELUS QuickConnect and to also get exclusive rates when you order your home services
2. Your internet will be activated within minutes
3. Once your wireless TV boxes are delivered, you can activate your Optik TV

Note: You can activate your TELUS QuickConnect services 7 days a week within the following hours:

• Monday to Friday: 8 a.m. to 7 p.m. (PT)
• Saturday and Sunday: 9 a.m. to 5 p.m. (PT)

1. Locate your white TELUS enclosure

2. Open the enclosure door using the 2 tabs on the right-side of the door. Locate the power bar at the bottom of the enclosure and turn off the power bar switch. Wait 10 seconds and turn the power bar switch back on. Wait approximately 60 seconds to ensure a successful connection has occurred. A successful connection occurs when you see a solid green light on the white TELUS modem

Power bar switch:

Solid green light (successful connection):

Solid green light (successful connection):

3. Connect your device(s) to your Wi-Fi network. The default Wi-Fi network name and password are located under the top cover of the white TELUS modem

Note: If the top cover on the TELUS white modem is not already open, press down on the top cover to reveal the default WiFi name and password.

4. Connect your device to the default WiFi network name using the default password and download the TELUS My Wi-Fi app to personalize your Wi-Fi network name and password

TELUS My Wi-Fi app

The TELUS My Wi-Fi app allows you to get the best out of your advanced Wi-Fi modem. Using the My Wi-Fi app, you can manage, pause Wi-Fi for individual devices, change your Wi-Fi network name and password and see what devices are connected to your Wi-Fi network.

App Store

Google Play

Need help with your Internet setup?

For help with connecting to your Wi-Fi, please follow the steps on our Connect to your Wi-Fi page.

For help with troubleshooting Wi-Fi issues, please view and select from our Wi-Fi and Internet Support articles.

If you require additional help, the TELUS Technician Remote Support is available at 1-855-788-0266.

Note: Tech support is available 7 days a week, Monday to Saturday (7 a.m. to 5 p.m. PST) and Sundays (7 a.m. to 4 p.m. PST)

Please use the pictures below to check if your enclosure has a pre-installed TELUS PVR Drive or not.

After confirming which enclosure represents your current setup, please proceed to step 4.

1. With a pre-installed TELUS PVR Drive:

2. Without a pre-installed TELUS PVR Drive:

Note: Your TELUS PVR Drive and wireless TV boxes should have been shipped to your residence. If they have not been shipped and you require assistance, please call TELUS Technician Remote Support at 1-855-788-0266.

Tech support is available 7 days a week, Monday to Saturday (7 a.m. to 5 p.m. PST) and Sundays (7 a.m. to 4 p.m. PST)

With the TELUS PVR Drive already pre-installed, you will only need to install your TELUS wireless TV box(s) that were shipped to your residence. Follow the steps below to enable your Optik TV service.

1. Open the enclosure door using the 2 tabs on the right side of the door. Locate the PVR Drive power cord and unplug from the device and wait 10 seconds. Plug the power cord back in to the PVR Drive
2. Place your wireless TV box at your TV location and plug in the wireless TV box power cord
3. Connect the provided HDMI cable from the HDMI port on the TV wireless box to your TV’s HDMI input. Power on your TV and select the corresponding HDMI input
4. Next, install the provided batteries in your Optik remote
5. Your TV should display Wireless Pairing Step 1 (this could take approx 2-3 minutes to appear on your TV)
6. Press the OK button on your TELUS remote when prompted on the screen

7. After pressing the OK button on the TELUS remote, you will see the screen as shown below

8. Return to the enclosure and press the WPS button for 10 seconds on the white TELUS modem, as shown in the pictures below

WPS button location:

WPS button location:

Note: Pressing the WPS button needs to occur within 30 seconds of pressing the OK button on the TELUS remote. If 30 seconds have elapsed before pressing the WPS button, then unplug the power cord from the TELUS wireless tv box and wait for your TV to display Wireless Pairing Step 1.

9. After pressing the WPS button on the white TELUS modem, return to your TV location
10. Press the OK button on the Optik remote when your TV displays the Success registration message

11. The registration has completed successfully. Press OK to reboot

Note: The TELUS wireless TV box requires up to 5 minutes to update.

Repeat the process for any additional TELUS TV wireless box(s).

12. After you have successfully connected all your wireless TV boxes, return to the enclosure and locate the PVR Drive power cord again
13. Unplug the power cord from the PVR Drive and wait 10 seconds
14. Plug the power cord back into the PVR Drive. The PVR Drive will be ready when you see the following message: Press the OK button on your remote to browse recordings

Note: If the bottom of the screen shows Recordings Unavailable, please repeat step 12.

Need help?

Here are some helpful links to help you manage and troubleshoot your Optik TV service.

• For additional instructions to install your 4K wireless STB(s), download our TELUS Optik TV 4K Wireless Digital Box Installation Guide PDF
• For troubleshooting your Optik TV service, follow the steps on our Can't watch Optik TV? page
• For help on programming your Optik TV remote for your TV, read our Program your Slimline Remote 2 for Optik TV page

If you require additional help, the TELUS Technician Remote Support is available at 1-855-788-0266.

Note: Tech support is available 7 days a week, Monday to Saturday (7 a.m. to 5 p.m. PST) and Sundays (7 a.m. to 4 p.m. PST)

The PVR Drive will be mounted in the enclosure using the supplied velcro straps and pre-installed black and grey PVR Drive saddles.

Please follow the steps below to install your 4K PVR Drive and enable your Optik TV service.

1. Thread the included velcro strap through the PVR Drive saddles

2. Place your PVR Drive in the enclosure. The PVR should rest on the black and grey PVR saddles on the bottom of the enclosure (this ensures proper ventilation so the box won’t overheat)

3. Secure the PVR Drive to the enclosure with the velcro strap

4. Plug the cat5e cable into the network port on the PVR Drive and LAN 1 on the white TELUS modem

5. Plug the power cord into the power bar and the PVR Drive

With the PVR Drive now installed, you can begin to self-install your wireless TV box(s). To set up your wireless TV box(s), please continue with the steps below.

6. Place your wireless TV box at your TV location and plug in the wireless TV box power cord
7. Connect the provided HDMI cable from the HDMI port on the TV wireless box to your TV’s HDMI input
8. Power on your TV and select the corresponding HDMI input
9. Next, install the provided batteries in your Optik remote
10. Your TV should display Wireless Pairing Step 1 (this could take approx 2 to 3 minutes to appear on your TV)

11. Press the OK button on your TELUS remote when prompted on the screen
12. After pressing the OK button on the TELUS remote, you will see the screen as shown below

13. Return to the enclosure and press the WPS button for 10 seconds on the white TELUS modem, as shown in the picture below

WPS button location:

Note: Pressing the WPS button needs to occur within 30 seconds of pressing the OK button on the TELUS remote. If 30 seconds have elapsed before pressing the WPS button, then unplug the power cord from the TELUS wireless tv box and wait for your TV to display Wireless Pairing Step 1.

14. After pressing the WPS button on the white TELUS modem, return to your TV location
15. Press the OK button on the Optik remote when your TV displays the Success registration message

Note: The TELUS wireless TV box requires up to 5 minutes to update.

Repeat the process for any additional TELUS TV wireless box(s).

16. After you have successfully connected all your wireless TV boxes, return to the enclosure and locate the PVR Drive power cord again
17. Unplug the power cord from the PVR Drive and wait 10 seconds
18. Plug the power cord back into the PVR Drive. The PVR Drive will be ready when you see the following message: Press the OK button on your remote to browse recordings

Note: If the bottom of the screen shows Recordings Unavailable, please repeat step 16.

Need help?

Here are some helpful links to help you manage and troubleshoot your Optik TV service.

• For additional instructions to install your 4K wireless STB(s), download our TELUS Optik TV 4K Wireless Digital Box Installation Guide PDF
• For troubleshooting your Optik TV service, follow the steps on our Can't watch Optik TV? page
• For help on programming your Optik TV remote for your TV, read our Program your Slimline Remote 2 for Optik TV page

If you require additional help, the TELUS Technician Remote Support is available at 1-855-788-0266.

Note: Tech support is available 7 days a week, Monday to Saturday (7 a.m. to 5 p.m. PST) and Sundays (7 a.m. to 4 p.m. PST)