How to check your mobility order status
Read more for help on tracking your phone, tablet and smartwatch orders
Where to find your order number
Your order number can be found in the order confirmation email you received upon placing your order, or the shipping confirmation email you received when your order shipped. Both emails are from TELUS (telusorders@telus.com).
Note: Please do not forget to check your junk mail if you can’t find the order number in your regular inbox.
The order number will appear in one of the following formats: ES12345678, 102345678 or TD0012345.
If your order number begins with TD (example: TD0012345)
Once you have received your order number, you can check your status by going to our order status page.
Once you are on the order status page, simply enter in your order number and select the Check status button.
If your order number begins with ES or 10 (example: ES12345678 or 102345678)
Once you have received your order number, you can check your status by going to our order status page.
When you are on the order status page, simply enter in your order number and select the Check status button.