Manage pre-authorized payments for mobility

How to use My Account to set up or update payment information

Set up Mobility pre-authorized payments

  1. Log in to My Account
  2. Select Billing
  3. Choose the account on which you want pre-authorized payments to be enabled
  4. Select Set up pre-authorized payments for future bills
  5. Fill out the required fields
  6. Select Submit

Pre-authorized payments are set up on your account and will take effect with your next bill.

Note:

  • It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges
  • Currently Pre-authorize payments are only available using a credit card or Visa Debit card

Update your Mobility pre-authorized payment information


  1. Log in to My Account
  2. Select Billing
  3. Choose the account on which you want pre-authorized payments to be updated
  4. Select Update your payment info
  5. Fill out the required fields
  6. Select Submit
  7. Pre-authorized payments are updated on your account

Note:

  • It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.
  • Currently Pre-authorize payments are only available using a credit card or Visa Debit card

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