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Change your mobile phone number

How to use My TELUS to change your number

You can change your phone number within the same province, free of charge, using your online TELUS account.

Change your phone number


  1. Log in to My TELUS
  2. Select Mobility plans & devices
  3. Select Device > Change your phone number and follow the steps
  4. Your phone number has been changed and the new number will be active within 15 minutes
  5. From your TELUS Prepaid device, call *22803 and select your language when prompted
  6. Select 1 to program your phone
  7. A confirmation message plays when your phone is successfully programmed

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