Can't watch Optik TV?
Troubleshoot common issues with Optik TV
Need an extra hand?
Try our step-by-step guide with visual references.
Fix my Optik TV issues >
Comfortable with technology?
Try these steps below for a quick fix to your video issues:
- Confirm the cables are secured between your TELUS Modem, the TV Boxes and your TV
- Restart your TELUS Modem, then reboot your TV boxes by unplugging and plugging the power cable
- Toggle between inputs with your TV control until you find one with programming
- Move your wireless boxes back to their original location set up by a TELUS technician