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Fix Optik TV PVR recording issues
How to fix recording conflicts, lost recordings and other common recording issues with your TELUS Optik TV PVR.
Fix Optik TV recording issues
Is your Optik TV PVR unable to create new recordings or unable to play old recordings? Log in to My TELUS to do this automatically. If you need help, you can request a callback with a support representative.
Select a symptom from the list below to begin troubleshooting.
Lost recordings
Losing a recorded show can be frustrating. Depending on the show, you may be able to watch it using TV On Demand. TV On Demand offers plenty of great shows. Anything that you have previously recorded will be on channels that you subscribe to and will be free to watch.
Anything on channels that you do not subscribe to will show a dollar sign if there are costs associated with the program you wish to watch. Note that different networks remove programs from their on-demand catalogues at various times based on the program.
Should you lose all of your PVR recordings at once, it is best to to help you resolve the issue.
contact us
PVR is full
It is important to keep an eye on PVR capacity. The default setting is for the PVR to delete older recordings to accommodate new recordings.
You will not be able to use 100% of the storage, as some of it is required to run the PVR.
To check PVR storage status:
- Navigate to your recordings
- Using the arrows around the middle of your remote, scroll to the right. The last option should read “PVR storage”
- PressOKto access the menu
- Here you will find how much storage has been used and how much is left. You can also see the number of hours of recording available in standard definition, high definition, or 4K (if you have a 4K HDR recorder).
If you want to save a recording and prevent it from being deleted:
- Navigate to the recording you wish to save
- PressOKto enter the menu
- Press down and selectSave. PressOK
- The default setting should read “Save until space needed”
- Press right and down with your remote. The ring next to “Save until I delete” should turn green
- SelectOK
Note
: Doing this to all your recordings will prevent the auto-delete feature from running. If this is the case and the PVR storage is full, no new recordings will be able to be added.Program did not record
If you find a specific show is regularly not recording, it could be based on the data being sent by the channel provider. To prevent certain episodes from not recording, ensure you set the record settings to first run and rerun.
To change recording settings:
- Navigate to the recordings screen using your remote
- Press the right arrow on your remote until you seeSeries
- Locate the show you are looking to edit and selectOK
- Scroll down toChange settingsand selectOK
- Press right and down until you seeShow type
- PressOKto change the settings
- SelectFirst run & rerun
- Press left and selectSave changes
If you are simply missing the end of a show due to differing end times than what is presented in the guide, you may need to change the recording end time. This is common with sports programming that may go into overtime or the prime time programming that occurs after a sports event. Several networks just roll into the programming after a late golf tournament or football game and run the program outside of the planned schedule.
To edit the end time of a recording:
- Navigate to the recordings screen using your remote
- Press the right arrow on your remote until you seeSeries
- Locate the show you are looking to edit and selectOK
- Scroll down toChange settingsand selectOK
- Press right and down until you seeStop recording
- PressOKto change the settings
- Select the desired extra time you think will be necessaryNote: It doesn’t matter if the guide has another show set to record during this time, the recording will continue uninterrupted.
- SelectSave
- Press left and selectSave changes
Recording conflict
If you try to record more programs than your digital box can accommodate, a recording conflict alert will appear. Cancel at least one recording to resolve this problem.
To cancel the program that caused the conflict:
- SelectDon't record
- PressOK
To change which program(s) to record:
- SelectResolve conflict
- PressOK
- Use the arrows to select the program(s) you want to record
- PressOK. Other program(s) will no longer be marked with a red record icon
- SelectSave changesand pressOK
Note
: Until a conflict is resolved, programs will still be scheduled but not be recorded. This will be indicated by a red, crossed-out record icon.Pro tip:
To prioritize which program records in a conflict, use the following steps:- SelectRecordingson your remote
- Navigate and selectSeries
- SelectSeries Priority
- Move your most important recordings to the top of your series recording list by selecting your favourite recordings and pressing the up or down arrows. Press the right arrow to move your highlighted favourite program to the top of the list.
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