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Bring Your Own Device (BYOD) activations: Frequently asked questions

Answers to common questions you may have about the TELUS Bring Your Own Device option

Can I buy online?


Yes! You can buy online: Buy now

Can I keep my number?


Yes you can, as long as you have not canceled your service with your current provider and your account is in good standing. Once you’ve received your SIM card, you can transfer your number to TELUS using MyTELUS. For more details and step-by-step instructions, see our support article: Transfer your mobile number to a new device.

Will my phone work on the TELUS Mobile network?


Most phones purchased in North America or Europe will be compatible with the TELUS 4G and/or 4G LTE/LTE Advanced networks. You can use our Check Compatibility tool to confirm. If you are still unsure, please contact Customer Care via chat.

I have a phone locked to another carrier. What do I do?


If your phone is locked to a carrier other than TELUS, you will need to contact that carrier to receive unlocking instructions directly from them. If your phone is locked to TELUS, you do not need to unlock it to activate on a BYOD plan.

Where can I activate my new SIM card?


Your SIM card will be shipped active - all you need to do is insert your card into your device. If you encounter issues after inserting your card, please contact Customer Care via chat to troubleshoot.

I want to bring my own phone but need a new number. What do I do?


Not a problem! Your TELUS BYOD activation will provide you with a new phone number assigned to a new SIM card. Just insert the new SIM card into your device and the new number will become active.

How do I set up data and picture messaging on my Android device?


If your Android phone was purchased overseas it may not be able to immediately access our data network - you will have to update your phone settings. For more details and step-by-step instructions, see our support article: Activate Data on your Android Device.

How do I insert my SIM card into the device?


For help with inserting your SIM card, visit telus.com/gettingstarted and under the ‘Mobility’ heading, click on ‘Devices’. Then under the ‘Browse by Device’ heading, select your device details and click ‘Go to my device’. Locate the ‘Insert/remove your SIM card’ article to find step by step instructions for your device.

For other questions, please visit telus.com/gettingstarted.

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