As a SmartHome Security customer you may be subject to the following fees:
False alarm fees
If an emergency service provider is dispatched in response to a false alarm, you may incur false alarm charges. Please refer to your local municipality’s bylaws for the latest information regarding false alarm fees and note that it is your responsibility to pay these charges, whether they are charged by your municipality or incurred through your TELUS bill.
Furthermore, if you experience 5 or more false alarms in any 1 calendar month period, TELUS may require that a technician visit your premises to diagnose the issue. Standard fees apply.
If a technician visit is not scheduled within 30 days or the issue is unable to be resolved, TELUS may suspend your account until the issue is resolved.
Alarm permit fees
In select Saskatchewan municipalities, TELUS is responsible for registering for alarm permits on customers’ behalf. If you reside in one of these municipalities you may incur alarm permit fees on your TELUS bill.
Please refer to your local municipality’s bylaws for the latest information regarding alarm permits and note that it is your responsibility to pay permit application/renewal charges, whether they are charged by your municipality or incurred through your TELUS bill.
Guard dispatch and grounding fees
TELUS does not charge for standard Guard Response service for up to 4 dispatches in a rolling 12 month period. If you exceed this number of dispatches, fees may apply for additional dispatches.
When a guard is dispatched, the initial site visit will verify whether the intrusion alarm is a true event or a false alarm. This service is included in all TELUS SmartHome Security plans, but only offered in select geographies.
In the event that the guard verifies the intrusion alarm to be a true event, the guard may provide additional services, such as remaining on site. Please note there are fees for this additional service.