Update a mobility rate plan or add-on
How to use My TELUS or #123 to update or change your mobility options
Using your computer
- Log in to your TELUS
- Select the Mobility Plans & Devices tab
- Select Change plans & add ons
- Choose from the available selections, Select next
- Review the summary and select accept changes
- Wait for confirmation that your transaction was successful
Using IVR on your TELUS Prepaid device
- Call #123 and enter your PIN when prompted
- Select option #3 , and then follow the prompts to select an Add-on
- Wait for confirmation that your selection was successfully added to your account
Note: If calling 1-877-277-7745 from another device, you will need to enter your subscriber number and PIN before adding an Add-on.
You can purchase the same Add-on up to three times, allowing for immediate use of the next when the current one expires or depletes. The 30 day service period starts when the Add-on comes into effect rather than when it was purchased.
You can combine different rate plans and Add-ons, with each one expiring based on the purchase date. If you have different rate plans or Add-ons that provide data, when the first one depletes, the next one will immediately take effect with no impact to the expiry date.
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