Three steps to fix your picture & video message issues

Most messaging issues can be fixed by simply restarting your phone. Similar to restarting a computer, a restart helps clear minor glitches often resolving various issues. So simply turning your phone off and on again may solve many issues. Also, if your device has a removable battery, remove the battery and put it back in before turning your phone on again.

1. Ensure you have network coverage
2. Ensure you have data services enabled, Picture & video messaging will not work over regular Wi-Fi
3. Ensure your device data is turned ON. To turn on device data:

On iPhone:

1. Go to Settings
2. Go to Cellular
3. Turn on Cellular Data

On Android:

1. Go to Settings
2. Go to Network & Internet
3. Go to Mobile network
4. Turn on Mobile data

Note: If text messages work, but picture and video messages are failing, verify that your data is working by opening a web page.

Picture & video messaging may not work if you bring your own Android device to the TELUS network. Check the below settings to make sure your device can send and receive picture & video messages.

Note: The location of these setting may vary depending on which version of Android you are using. Generally Access Point Names (APN) settings are under Settings > Connections (or Network & Internet) > Mobile Network > Advanced. After you go to “ Access Point Names ”, Press ADD to add new APN.

• Scroll to, and select, Name . Enter TELUS SP
• Scroll to, and select, APN. Enter sp.telus.com and press OK
• Leave Proxy Blank
• Leave Port Blank
• Leave Username Blank
• Leave Password Blank
• Leave Server Blank
• Scroll to, and select, MMSC. Enter http://aliasredirect.net/proxy/mmsc and press OK
• Scroll to, and select, MMS Proxy. Enter mmscproxy.mobility.ca and press OK
• Scroll to, and select, MMS Port. Enter 8799 and press OK
• Scroll to, and select, MCC. Enter 302 and press OK (This value should be by default.)
• Scroll to, and select, MNC. Enter 220 and press OK (This value should be by default.)
• Scroll to, and select, Authentication type. Enter none
• Scroll to, and select, APN type. Enter default and press OK
• Leave other fields not changed
• Press More and select Save
• Select Access point TELUS SP

Note: Send keyword MMS to short code 8900, you will receive a text message with the key MMSC setting info. You can simply copy and paste the MMSC info following the above instructions.