Our response to BC flooding: Our network team is working around the clock to keep you connected during this critical time.

How can we help you?


Here are some articles to help with tasks that can only be done online.

Need more help? Try these additional resources.

Check for Outages Image

TELUS Service status

Check the status of service interruptions for your TELUS Internet, Home Phone, Optik TV and Mobility services.

woman using laptop

Mobility order status

Placed an online Mobility order? Track and check the status of your order by entering the order number.

Support HomePage / Additional Card / Neighbourhodd

Ask other customers

Connect with the TELUS community and get answers from other customers on our forum, TELUS Neighbourhood.

child and adult

Manage Internet & TV service

Diagnose Wi-Fi issues, monitor usage and improve your network performance with the TELUS My Wi-Fi app.

Support Homepage/ Additional Resource / Accessibility

Accessibility at TELUS

We are committed to giving everyone equal access to the devices and services we all need to stay connected.

Support HomePage / Additional Card / Self-serve with My TELUS

Self-serve with My TELUS

Learn about everything you can do quickly and easily online and with the My TELUS App.