Manage service to a lost or stolen mobile device

Before you suspend service to a device, here’s what you should know:

• You’ll still need to pay your regular monthly bill until your contract ends

• You won’t be able to make calls, but you can receive calls straight to voicemail

• You won’t be able to send or receive text messages, or use data and roaming

• Services like Find My Device will only work when your device is on Wi-Fi

1. Log in to My TELUS

2. Select Plans & Devices

   

3. Select the user/phone number that you wish to modify

4. Select Device

   

5. In the Manage your device section, select Suspend service to a lost or stolen device

   

6. Try to locate the device by selecting the appropriate instructions: 

   • Select Google’s Find My Device for Android

   • Select Apple’s Find my iPhone for iPhone

   

   If this does not apply to you, select Skip and suspend service now and continue to step 9

7. If you’re unable to locate the device, select No, it’s still missing

8. You’ll then be able to review the missing device’s recent usage, up to the last 24 hours. Select Suspend my service to continue

   

9. After reading the important information provided, confirm the suspension by selecting Yes, suspend my service

   

1. Log in to My TELUS

2. Select Plans & Devices

   

3. Select the user/phone number that you wish to modify

4. Select Device

   

5. In the Manage your device section, select Restore service

   • You can also select restore service here if a Device suspended banner is shown

   

6. Select Restore my service

   

7. A confirmation screen will appear once complete

   

Note: You service will be restored within 15 minutes.