Manage service to a lost or stolen mobile device
Learn how to suspend service for a lost or stolen phone, and how to restore it if found.
Log in to My TELUS
Select Plans & Devices
Select the user/phone number that you wish to modify
Select Device
In the Manage your device section, select Suspend service to a lost or stolen device
Try to locate the device by selecting the appropriate instructions:
Select Google’s Find My Device for Android
Select Apple’s Find my iPhone for iPhone
If this does not apply to you, select Skip and suspend service now and continue to step 9
If you’re unable to locate the device, select No, it’s still missing
You’ll then be able to review the missing device’s recent usage, up to the last 24 hours. Select Suspend my service to continue
After reading the important information provided, confirm the suspension by selecting Yes, suspend my service
Log in to My TELUS
Select Plans & Devices
Select the user/phone number that you wish to modify
Select Device
In the Manage your device section, select Restore service
You can also select restore service here if a Device suspended banner is shown
Select Restore my service
A confirmation screen will appear once complete
Note: You service will be restored within 15 minutes.