Replace your phone or change a SIM card

How to replace your mobile device or change your SIM card

Replace your mobile device

Purchase a new SIM card

Swap devices or change SIMs cards

Keeping your current SIM card

If you already have your new phone and it uses the same SIM card size as your old one, you can simply transfer your existing SIM to the new device.

Using a new SIM

If you’re switching to a new phone that requires a different new SIM card or if for any reason you wish to replace your current SIM card with a new one, you can change a SIM card online in My TELUS
.

Before you begin, you will need:

The
current phone number
you are using or another phone number on the account to receive the verification code
Your
new* TELUS SIM card
and the 19-digit SIM number which appears on the card
- Please do NOT remove your existing card or insert the new one yet
  . We'll tell you when to remove it
- *SIM has not been previously used with any phone number
To be a
Manager
on the account

Change your SIM card online

Log in to
My TELUS
Select
Plans & Devices
Select the user/phone number that you wish to modify
Select the
Device
tab
Select
Swap your SIM card
in the
Manage your Device
section
Enter the new 19-digit SIM card number and select
Continue
Select whether you prefer to receive the verification code by text or by email
- If you select to receive by text, ensure you have the device on hand
- If you select to receive via email, ensure you have access to your email account right away
Select
Send code
Enter the code and select
Verify Code
Insert the new SIM card into the desired device. Your SIM card has now been changed

Note
: If your phone is lost or stolen, you will not be able to perform a SIM swap online. If this is the case, please contact customer care or disable the mobile device.

Replace your phone or change a SIM card

Replace your mobile device

Purchase a new SIM card

Swap devices or change SIMs cards

Keeping your current SIM card

Using a new SIM

Change your SIM card online

Lost or stolen phone

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