Skip to content
We are very sorry for the TELUS Webmail disruption. We take this issue seriously and are working hard to restore access. Click here for further updates.
  • Personal
  • Business
  • Health
  • Why TELUS
EN
AB
TELUS Logo
  • Home Security
  • My TELUS
  • Support
TELUS Logo
We are very sorry for the TELUS Webmail disruption. We take this issue seriously and are working hard to restore access. Click here for further updates.
Support
TV
Optik TV
Managing your Optik TV
Problems with TV video signal

Problems with TV video signal

Below are steps that will help restore or improve your wireless digital box performance. Choose the one that best describes what you are experiencing.

Red X
Low or red signal strength
Connect or pair my digital box
Blue screen or snow
Black screen
Stuck on initializing

Getting started

  • Prepare for installation
  • Optik TV self install
  • Account Setup
  • Purchase PIN
  • Welcome Kit
  • Netflix in your Optik TV package

Learning

  • Third-Party Billing
  • Requirements for 4K Optik

Troubleshooting

  • Password reset
  • Digital box warranty

Getting started

  • Set up Optik app
  • Optik TV app
  • Program remote
  • Channel management
  • Customize Channel Guide
  • Subscribed channel view for Optik TV
  • Favourites list
  • Stingray

Learning

  • Check available PVR space
  • Record an episode or series on Optik TV
  • Cancel scheduled recordings
  • Modify your channel settings
  • Set or change Picture Size/ Shape (Aspect Ration)
  • Adjust the picture size and shape (aspect ratio) on your TV
  • Parental controls on Optik TV
  • Healthy Living Network
  • Pik TV and Optik differences

Troubleshooting

  • Delete recordings
  • Reboot your Digital Box
  • Error Messages
  • Remote Control issues
  • Digital Box Not Working
  • Blank channels
  • Problems with TV video signal
  • Freezing / Choppy image (wireless)
  • Freezing / Choppy image (wired)
  • HDMI troubleshooting

Getting started

  • Watch your recordings
  • Watch On Demand
  • Access apps
  • Call display
  • Descriptive Video
  • Crave
  • Purchase On Demand movies via Own on Optik
  • Closed captioning on Optik TV
  • Onscreen guide from Optik TV explained
  • TELUS Home Assistant on the Google Assistant
  • TELUS Home Assistant: Information for beta participants
  • Netflix on Optik TV
  • ICI TOU.TV on OPTIK TV (Quebec only)
  • Optik TV Home Screen feature (beta)

Learning

  • 4K Wireless digital box
  • 4K programs available on Optik TV
  • Browse TV On Demand and Kids Zone for Free
  • Optik TV Restart feature
  • Optik Restart channels list
  • Optik TV Trending Now feature
  • Order a Pay Per View (PPV) event via Optik TV
  • Own on Optik
  • Pause, Rewind or Fast Forward
  • PVR Anywhere explained
  • Record Optik 4K programs with a PVR
  • Search the Interactive Program Guide on Optik TV
  • YouTube app for Optik TV
  • HDR (High Dynamic Range) explained
  • How to change your Optik TV digital box name

Troubleshooting

  • Guide visible but no video
  • Lost recordings
  • TELUS Home Assistant on the Google Assistant: Known Issues

Interesting articles

  • FAQ: TELUS Home Assistant on the Google Assistant
Contact support

Search Support

To help us improve this website, we'd love to hear your feedback. Tell us what you think.
About us SupportFind a store Contact us
CareersAccessibilityTELUS Digital NeighbourhoodWe Give Where We Live
TELUS International TELUS WebmailTELUS WiseTELUS Partner SolutionsTELUS Procurement
CRTC Wireless CodePrivacy / CookiesSecurity Service Terms User TermsPolicies
TELUS Logo© 2019 TELUS