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Need some help? Check out our Support pages.

We have articles, videos, troubleshooting tools & setup guides to help you solve your problem quickly and easily.

Chat

TELUS Assist is our 24/7 virtual assistant that answers your questions instantly. If you still need help, TELUS Assist will direct you to a live agent.

Customer forum

Connect with the TELUS community and get answers from other customers on our forum, TELUS Neighbourhood.

Twitter support

Prefer to be social? Tweet @TELUSsupport for quick assistance.

Order status

Here you can check the status of your Mobility order.

Network status

Here you can check for any network or service issues in your area.

What else can I do online?

Search for helpful support articles across all product categories.

Log in to My TELUS

My TELUS is the best way to manage your account. View and pay your bills, check your data, change your plan, and more.