What is TELUS Online Security?

Information on TELUS Online Security, a comprehensive online protection solution

TELUS Online Security is a powerful cyber safety solution for your life in the connected world and is available in a single plan for our TELUS Internet customers.

What does TELUS Online Security Standard include?

Norton™ 360 with LifeLock™ Basic Plus: All-in-one protection for your connected devices, online privacy and identity.

Up to 2 devices are protected from viruses, ransomware, malware, and other online threats.

Your online privacy is defended with bank-grade encryption when connecting to Wi-Fi with Secure VPN. While Password Manager helps you securely manage your passwords and logins, SafeCam helps prevent illicit access to your PC webcam.
LifeLock scans the dark web for your personal information and notifies you if they find it.

Should you become a victim of identity theft, they’ll work to resolve it with a dedicated Identity Restoration Specialist assigned to your case from start to finish. And, you’re covered for qualified Personal Expense Reimbursement up to $25,000.†††

You’ll also have access to pull an annual credit report and score* and credit alerts are sent as part of the One-Bureau Credit Monitoring* feature.

CreditVision credit score is based on TransUnion data. Third parties use may use many different types of credit scores to assess your creditworthiness.

What does TELUS Online Security Basic include?

Norton™ 360 Basic provides comprehensive protection for your online privacy, connected devices and the information on them.

  • Dark Web Monitoring** powered by LifeLock for 1 person that continuously patrols the hard-to-find dark websites and forums (‘the dark web”) for your personal information, including email and phone numbers, and sends you a notification if your information is found
  • Real-time protection for your family’s PCs, Macs, Android and iOS devices against online threats such as ransomware, viruses, spyware and malware for up to 2 devices
  • Secure VPN that gives your family the power to secure their connection each time they go online. Your personal info is encrypted, preventing cyber criminals from intercepting your connection and gaining access to your personal information for up to 2 devices

What's the difference between TELUS Online Security Standard and TELUS Online Security Basic?

TELUS Online Security BasicTELUS Online Security Standard
Online threat protectionOnline threat protection
Device security for up to 2 devicesDevice security for up to 2 devices
Smart firewallSmart firewall
Password managerPassword manager
Secure VPN for up to 2 devicesSecure VPN for up to 2 devices
Dark Web Monitoring** Powered by LifeLock™Dark Web Monitoring
Full-service identity restoration
One-Bureau Credit Monitoring*
One-Bureau Annual Credit Report* & Credit Score
(CreditVision credit score is based on TransUnion data. Third parties use may use many different types of credit scores to assess your creditworthiness.)
Identity Theft Reimbursement Coverage††† – Up to $25k each
- Coverage for lawyers and experts
- Personal expense reimbursement

Note: No one can prevent all cyber crime or identity theft.

††† The Identity Theft Reimbursement Coverage, with a limit of up to $25,000 for Basic Plus, is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company, under group or blanket policies issued to LifeLock or its respective affiliates for the benefit of its Members. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the summary of benefits under the insurance coverage (Canada) here.
* If your plan includes credit reports, scores and/or credit monitoring features ("credit features"), two requirements must be met to receive said features: (i) your identity must be successfully verified with TransUnion and (ii) TransUnion must be able to locate your credit file that contains sufficient credit history information. If these requirements are not met you will not receive credit features from TransUnion. Any credit monitoring from TransUnion will take several days to begin after your successful plan enrollment.
** Dark Web Monitoring Powered by LifeLock™ in Norton 360 plans (without LifeLock) defaults to monitor your email address only. Log into your Norton account to enter more information for monitoring purposes.
^ Norton SafeCam features are only available on Windows.

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