Watch On Demand

How to order an On Demand program using a remote control or computer

Before you begin, you need a Purchase PIN.

Order an On Demand program on your TV


  1. Press the On Demand or Video On Demand button on your remote control
  2. Select a category in the main menu
  3. Use the right arrow to browse the desired category
  4. Use the arrows to browse titles
  5. Select the desired title. Press OK
  6. Select Order options. A pop up window will display the video quality options for which you qualify
  7. Select the version you want to order. Your movie will begin to play

Watching a rented On Demand program


  1. Press On Demand on your remote to view your current rentals
  2. Use the arrows to select the My Videos folder
  3. Use the arrows to enter My Rentals
  4. Select the movie you would like to watch and select OK
  5. Select Watch to start playing the movie. Watch your rentals as many times as you want within the rental period (48 hours for most rentals)

Redeeming On Demand coupons


To view active On Demand coupons, you can visit the Deals | Coupons section in the On Demand menu.

There you can learn about your coupon value, expiry date, how to redeem the movie and much more. To access the Deals | Coupons section, press the On Demand button on your remote and scroll down to the deals and coupons section in the main menu.

To redeem your coupon

  1. Press the On Demand or Video On Demand button on your remote control
  2. Select a category in the main menu
  3. Use the right arrow to browse the desired category
  4. Use the arrows to browse titles
  5. Select the desired title. Press OK
  6. Select Order options. A pop up window will display the video quality options for which you qualify
  7. Select the version you want to order. Your movie will begin to play

Note: When redeeming an On Demand coupon you will see a price displayed. You will not be charged when ordering On Demand programming that is of equal or lesser value to your coupon. You can order On Demand programing that is of greater value than the coupon. The coupon value would be deducted off the total price. The On Demand coupon will be applied and reflected in your next TELUS bill. Coupons can only be used once and will automatically apply to the first Video On Demand content watched after the coupon becomes available. Any remaining value will be forfeited.

Tips

  • Check out On Demand's new Deals | Coupons section to see if you have any coupons available. Learn your coupon value, expiry date, how to redeem the movie and much more.
  • You can switch between Poster view and List view. While viewing a category, select Display style to change views, and press OK
  • To prevent unauthorized rentals, learn how to create a Purchase PIN

Did this article solve your problem?

Search Support