Troubleshoot your Boost Wi-Fi
Fix common issues related to your Boost Wi-Fi with these easy tips.
No open ports left?
If you are installing your TELUS Boost Wi-Fi and have no available LAN ports to plug your first Boost Wi-Fi into your modem, you will have to unplug one of the occupied LAN ports.
Note: If you are an Optik TV customer, keep your set top box (STB) plugged into your modem to maintain your TV service.
- Devices that you may unplug instead include computers, printers or other personal devices that can be connected via Wi-Fi instead of an Ethernet connection
- If all of your ports are full and you do not wish to unplug any of your devices, we recommend purchasing an Ethernet network switch from your preferred electronics retailer
LED status light indicators
What colour light do you see?
View explanations of Wi-Fi Boost light colours:
Your Wi-Fi booster has a good Wi-Fi or ethernet connection.
Your Wi-Fi booster is connecting to your home network.
Your Wi-Fi booster is starting. It may take up to 2 minutes for your Wi-Fi booster to turn on. This process is complete once the LED is a solid blue.
Your Wi-Fi booster software is updating. Do not turn off your Wi-Fi booster during this time.
Your Wi-Fi booster is working, but moving it closer to the Wi-Fi booster that is connected to your modem could optimize performance.
Your Wi-Fi booster is not connected to the network. If it is the Wi-Fi booster connected to your modem, check the ethernet connection. If it is located elsewhere in your home, try moving it closer to the Wi-Fi booster that is connected to your modem.
How to troubleshoot based on the LED status light of your Boost Wi-Fi
You can use the following information to troubleshoot during or after installation, if required:
Check if the power cable is plugged into the Boost and power outlet. Press the power button on the back to turn it on.
Your Wi-Fi Boost is not connected to the network.
- If it is your Wi-Fi Boost connected to the modem, then check your ethernet connection
- If it is located elsewhere in your home, try moving it closer to the Wi-Fi Boost connected to your modem
- If the red light persists, try re-syncing your Wi-Fi Boost with the Boost connected to the modem. Follow the instructions found on the Expansion Pack for TELUS Boost Wi-Fi Quick Start Guide page.
No action required. Your Wi-Fi Boost is starting up. It may take up to 2 minutes for your Wi-Fi Boost to turn on. This process is complete once the LED is a solid blue.
Your Wi-Fi booster software is updating. Do not turn off your Wi-Fi booster during this time. The LED will turn solid blue when finished.
No action required. Your Wi-Fi Boost has a good Wi-Fi or Ethernet connection.
Flashing blue fast (every half a second)
No action required. Your Wi-Fi Boost is connecting to your home network. This process will take approximately 10 seconds.
Flashing blue slow (every 2 seconds)
Wi-Fi Protected Setup (WPS) mode. Within 2 minutes of pressing the Wi-Fi Boost’s WPS button, press the WPS button on the device you wish to connect.
Your Boost Wi-Fi is working but has a poor signal. Moving it closer to the Boost Wi-Fi connected to your modem could optimize performance.
My Boost Wi-Fi is not working
If your Boost does not appear to be working, try the following steps.
- Check that your modem is set up correctly and powered on. If you are experiencing modem issues, visit the Advanced installation: Managing Wi-Fi on your old gateway support page for more information
- Check that your first Wi-Fi booster is connected to your modem with an Ethernet cable
- Ensure both Wi-Fi boosters are powered on by pushing the power button. When the power is on, the LED light on the front should be illuminated
- If your second booster is not pairing with the master Booster next to your modem, try moving it closer. The ideal range from the master Boost is 12m/40 ft
- Try restarting your boosters, unplug them from power and plug them back in
Slow network speeds
If you are experiencing speed issues with your TELUS Boost Wi-Fi, try these troubleshooting techniques:
- Move closer to your nearest Boost Wi-Fi
- Reboot your wireless device
- Ensure the LED light on your Boost Wi-Fi is solid blue. If the light is not blue, please refer to the section "LED status light indicators” above
- On the back of your booster, press the power button located at the bottom right to reboot your Wi-Fi booster(s)
- To further optimize your home Wi-Fi, try these directions to manage Wi-Fi on your current device
Factory reset your Boost Wi-Fi
Note: Factory resetting your Boost Wi-Fi will revert your network name and admin password to what is on the back of it.
To restore to factory settings, press and hold the reset button for 5 seconds using a pin or a paperclip.
When to factory reset?
In case your Boost Wi-Fi fails to connect and all other troubleshooting is unsuccessful, please try the following applicable to your situation:
Situation 1: At least 1 Boost Wi-Fi is disconnected (showing red LED):
- Factory reset the connected Wi-Fi boosters via the My Wi-Fi App
- Factory reset and repair the boasters showing red LED individually to modem-wired Boost using the Ethernet
Then proceed to next step of renaming the network name.
Situation 1: All the Wi-Fi boosters connected (no red LEDs) - Non-red LEDs will reset together
- Factory reset the connected Wi-Fi boosters via the app