Set up Wi-Fi extenders to expand the range of your home wireless network

By default, your Wi-Fi extender will have the same network name (SSID) and password as your Actiontec gateway. To customize your Wi-Fi extender network name and password, follow these steps:

If you need to move your Wi-Fi extender to another location in your house, use the following instructions. Keep in mind that moving your Wi-Fi extender may result in decreased connectivity in certain areas . Instructions will vary depending on number and location of Ethernet jacks in your home. Be careful not to confuse a phone jack with an Ethernet jack: an Ethernet jack looks very much like a phone jack, but is slightly larger.

If your home is not wired with Ethernet jacks everywhere, please

contact us

for assistance. We may need to send a technician to install a new Ethernet jack for you (charges may apply).

If your home is wired with Ethernet, use the following steps:

By default, a TELUS customer with an Actiontec Wi-Fi extender will have multiple Wi-Fi networks (SSIDs). Once you have connected to all the networks, your wireless device should automatically choose the closest and/or strongest Wi-Fi network available. You can also manually specify which Wi-Fi network to connect to using your device’s list of available networks.

Here are examples of the networks that should appear:

If you have the Advanced Wi-Fi Modem (T3200M) and a Wi-Fi extender, you will have 4 networks in your home:

The network name for your Wi-Fi extender may differ depending on how your TELUS technician has named it.

The password for all your Wi-Fi networks will be the same as your TELUS Gateway’s Wi-Fi password, unless you have changed it.

To learn about the difference between 2.4 GHz and 5 GHz, and to better understand which network you should connect to, visit our

dual-band article

.

To confirm if your user device is compatible with the dual 2.4 and 5.0 GHz bands, you can do a quick check by looking at the list of available Wi-Fi networks on your device. If the 5.0 GHz Wi-Fi network above does not appear, your device is most likely not dual band.