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Getting started with Optik TV and TELUS Internet
Read more detailed information and troubleshooting tips for your Optik TV and Internet.
Take control of your remote
Need help fixing or programming your Slimline Remote 2? Log in to your My TELUS account now and get personalized help from our automated troubleshooting tool.
The page contains helpful information on setting up and using your Optik TV and Internet, and troubleshooting instructions for common issues.
If you’ve opted for us to install your equipment, then TELUS technicians will perform a clean installation in your home. Below are some of the equipment your technician may install.
Advanced Wi-Fi modem
- Connects all the devices in your home, both wired and wireless. Specific models may vary
- Provides personalized secure home Wi-Fi to wirelessly connect to the Internet
Optical Network Terminal (ONT)
Connects to your modem and translates light signals from a fibre optic line into electronic signals that your modem can read.
Prior to the TELUS technician installing the TELUS equipment for you, you should have already received an Optical Network Terminal (ONT) and installed it in the house.
If you are having issues with your TELUS TV and Internet experience, below are some solutions you can ask your TELUS technician for.
With the TELUS Boost Wi-Fi, you can extend the range of your home Wi-Fi and have coverage in every corner of your home.
Additional remote controls, jacks and cables
Additional TELUS TV Digital Box remote controls, jacks and cables may be purchased as desired.
Extra channels and services
Ask your technician about extra channels and services that TELUS can provide for you.
30 day post-installation care
If you have any questions or experience any issues over the next 30 days, please call your technician.
Your TELUS services can be easily managed online. Visit to login or register, or through our new mobile app. To get the app, please visit .
telus.com/MyTELUS
telus.com/app
You will need your account number for registration. You can find your account number on your first TELUS bill, or for further assistance.
contact us
Below is a list of some of the things you can do with your TELUS services. All three apps are available on your preferred Android and iOS devices.
 My TELUS |
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 TELUS Connect |
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 TELUS TV+ |
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All TELUS Internet customers receive up to 10 free TELUS personalized email addresses.
Activate your inbox by visiting .
telus.com/EmailSetup
Note
: If you are a TELUS PureFibreTM
customer, this may not apply to you as this feature may not be available in all services and packages. Use the TELUS TV+ app to watch Live and On Demand shows and movies.
The TELUS TV+ app is available on your smartphone, tablet, Apple TV and Android TV. You can use it to:
- Access the most live TV channels available on-the-go in Canada
- Set, edit and watch recordings on-the-go
- Choose from thousands of On Demand titles
- Order a movie on your TV and pick up where you left off
To use the TELUS TV+ app:
- Sign up for My TELUS. Visitto sign up for a My TELUS accounttelus.com/register
- Download the TELUS TV+ app. Search for "TELUS TV+" in the app store on your Apple or Android device. Launch the app and use your My TELUS credentials to log in
For more information, please visit the page.
How to use the TELUS TV+ app
You can access all of your favourite streaming apps right from your TELUS TV Digital Box. Simply press the
apps
button on your remote to get started.Below are some tips that will help you get the best performance out of your TELUS Wi-Fi network.
Wi-Fi expectations
Below are ways the number of connected devices/activities impact Wi-Fi:
- Based on your internet plan, each connection is given a certain amount of capacity (called "bandwidth") to transmit data
- Devices take turns transmitting data and the activity will determine how much data is transferred (i.e. browsing social media requires much less data than streaming HD video)
- High speed plans allow devices to transmit data faster, enabling each device to get its turn quicker
Wi-Fi performance
Even though you may subscribe to a high speed TELUS Internet plan, your Wi-Fi device may only achieve a portion of the maximum speed of your plan.
Newer or higher-end devices are more likely to outperform older or lower-end devices. You may notice that some of your devices may perform faster on your Wi-Fi devices than others.
Wi-Fi speeds
- Connect your personal devices by Ethernet cable to your TELUS Wi-Fi modem where possible
- For devices on Wi-Fi, you will find better performance the closer you are to your modem
Manage shared bandwidth
- Internet bandwidth works similar to the water in your pipes. Water is shared from the same pipe when running the dishwasher, the shower and the laundry machine. Similarly, when browsing the web, streaming video, playing games and uploading files all at once, your Internet speed may suffer if there is not enough bandwidth
- If you experience significantly slow internet speed, consider upgrading to a faster speed plan
- The internet speeds you can achieve will also vary based on the distance from the modem, along with other factors
Your modem will be able to provide coverage throughout your home. On average, maximum speeds and best coverage are achievable within 2,000 square feet around your modem. As you move into more distance coverage zones, your internet speeds will slow down.
Wi-Fi coverage
- Wi-Fi signals have a difficult time getting past solid materials and barriers inside your home, such as concrete, in-wall piping, heated flooring, appliances and mirrors
- Avoid re-locating your modem, as your technician has placed the modem in a location to provide the best coverage possible
- If you need additional coverage, consider addingTELUS Wi-Fi Plus
Wi-Fi congestion
More and more people are using Wi-Fi to connect to the internet at home. This means that your neighbors’ Wi-Fi signals may interfere with your connection.
Your modem will automatically adjust to optimize your connection. To further minimize this impact, you can get better Wi-Fi signals when you are closer to your modem.
Everything you do on the Internet consumes data. To avoid overage charges, be aware of the following approximate high consumption activities:
Watching Netflix in 4K/4K HDR | 7 GB / hour |
Watching Netflix in HD | 3 GB / hour |
Watching Netflix in SD | 1 GB / hour |
Downloading movies | 700 MB / hour |
Video conferencing | 200 MB / hour |
Streaming audio | Up to 100 MB / hour |
Online gaming | Up to 75 MB / hour |
Watching Optik TV on your TV does not count as data. However, applications that run on Optik TV, such as Netflix, will contribute to your data usage.
Data overage rates
If you exceed your monthly usage allowance, we will automatically provide you with additional data buckets of 50 GB as needed.
- $5 for the first 50 GB
- $10 for subsequent blocks of 50 GB, to a maximum of $45 per month
- For $15 a month, you can get unlimited data usage
Below are steps on how to track, manage, and upgrade your data:
- Log in to My TELUS attelus.com/MyTELUS
- On theOverviewpage, find your internet service underHome Services
- SelectView usage(your data usage is refreshed in near real time)
For more information on your TELUS Digital TV Box remote, please visit the page.
TELUS TV Digital Box Remote
Find your Wi-Fi network name and password within the TELUS Connect app. You can also edit your Wi-Fi name and password right from the app.
Follow the steps below to connect to your Wi-Fi:
- Go toSettingson your device
- SelectWi-Fi
- Turn on Wi-Fi
- Select your Wi-Fi network name once it appears. Your default Wi-Fi network name and password can be found on your magnet or on the side of your modem
- Type your password and then selectConnectorJoin. Your device will be connected to the Wi-Fi
Get help online
Find answers to your issues or learn more at
telus.com/support
Understand your bill
Your regular monthly charges are billed one month in advance. Depending on your activation date, your as it will also include any partial charges up to the month’s billing date. Learn more at .
first bill may be higher
telus.com/billing
Visit the TELUS Neighbourhood
Ask questions and find answers all in one place at
telus.com/neighbourhood
Tweet @TELUSsupport
You can also tweet your questions to us
@TELUSsupport
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