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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.
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Optik TV support
Getting started
Information for new customers
Welcome kit

Welcome kit

Get detailed information and troubleshooting tips for your Optik TV and Internet

Download our Optik TV and Internet welcome kit:

Welcome kit

Welcome kit (traditional Chinese version)

The kit contains helpful information on setting up and using your Optik TV and Internet, and troubleshooting instructions for common issues.

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Still have questions? Ask the TELUS community

Connect with the TELUS community and get answers from other customers on our forum, the TELUS Neighbourhood.

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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