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Welcome kit

Welcome kit

Get detailed information and troubleshooting tips for your Optik TV and Internet

Download our Optik TV and Internet Welcome Kit:

Welcome Kit (Version 5)

Welcome Kit (Traditional Chinese version)

The kit contains helpful information on setting up and using your Optik TV and Internet and troubleshooting instructions for common issues.

Archive

Welcome Kit (version 1)

Welcome Kit (version 2)

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Getting started

  • Connect to your Wi-Fi
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Learning

  • Change your Wi-Fi network’s name and password on My TELUS
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Troubleshooting

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Getting started

  • Enable Smart Wi-Fi on your Advanced Wi-Fi modem
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Learning

  • Dual-Band Wi-Fi Networks
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Troubleshooting

  • Optimize your Wi-Fi
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  • Other factors impacting your Wi-Fi internet speed
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Interesting articles

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Getting started

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Learning

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Troubleshooting

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Getting started

  • Find or connect to a TELUS Wi-Fi location

Learning

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Troubleshooting

  • 3 steps to fix your picture & video message issues
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Contact support

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