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Welcome kit

Welcome kit

Get detailed information and troubleshooting tips for your Optik TV and Internet

Download our Optik TV and Internet Welcome Kit:

Welcome Kit (Version 5)

Welcome Kit (Traditional Chinese version)

The kit contains helpful information on setting up and using your Optik TV and Internet and troubleshooting instructions for common issues.

Archive

Welcome Kit (version 1)

Welcome Kit (version 2)

Related articles

  • Prepare for installation
  • Optik TV self install
  • Account Setup
  • Purchase PIN
  • Password reset

Getting started

  • Prepare for installation
  • Optik TV self install
  • Account Setup
  • Purchase PIN
  • Welcome kit
  • Netflix in your Optik TV package

Learning

  • Third-Party Billing
  • Requirements for 4K Optik

Troubleshooting

  • Password reset
  • Digital box warranty

Getting started

  • Set up Optik app
  • Optik TV app
  • Program remote
  • Channel management
  • Customize Channel Guide
  • Subscribed channel view for Optik TV
  • Favourites list
  • Stingray
  • Enable TELUS Internet and Optik TV with Easy connect
  • Purchase an additional or replacement remote

Learning

  • Check available PVR space
  • Record an episode or series on Optik TV
  • Cancel scheduled recordings
  • Modify your channel settings
  • Set or change picture size and shape (aspect ration)
  • Adjust the picture size and shape (aspect ratio) on your TV
  • Parental controls on Optik TV
  • Healthy Living Network
  • Pik TV and Optik differences

Troubleshooting

  • Delete recordings
  • Reboot your Digital Box
  • Error Messages
  • Remote Control issues
  • Digital Box Not Working
  • Blank channels
  • Problems with TV video signal
  • Freezing / Choppy image (wireless)
  • Freezing / Choppy image (wired)
  • HDMI troubleshooting

Interesting articles

  • Own on Optik TV shows

Getting started

  • Watch your recordings
  • Watch On Demand
  • Access apps
  • Call display
  • Descriptive Video
  • Crave
  • Purchase On Demand movies via Own on Optik
  • Closed captioning on Optik TV
  • Onscreen guide from Optik TV explained
  • TELUS Home Assistant: Information for beta participants
  • Netflix on Optik TV
  • ICI TOU.TV on Optik TV (Quebec only)
  • Optik TV Home Screen feature
  • Holiday Countdown 2019
  • Set up TELUS Home Assistant on your Google Home device
  • Set up TELUS Home Assistant on Google Assistant supported smartphones & tablets

Learning

  • 4K Wireless digital box
  • 4K programs available on Optik TV
  • Browse TV On Demand and Kids Zone for Free
  • Optik TV Restart feature
  • Optik Restart channels list
  • Optik TV Trending Now feature
  • Order a Pay Per View (PPV) event via Optik TV
  • Own on Optik
  • Pause, Rewind or Fast Forward
  • PVR Anywhere explained
  • Record Optik 4K programs with a PVR
  • Search the Interactive Program Guide on Optik TV
  • YouTube app for Optik TV
  • HDR (High Dynamic Range) explained
  • How to change your Optik TV digital box name

Troubleshooting

  • Guide visible but no video
  • Lost recordings
  • TELUS Home Assistant on the Google Assistant: Known Issues

Interesting articles

  • FAQ: TELUS Home Assistant on the Google Assistant
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