Using video analytics

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## Learn how to use your TELUS Secure Business system

Follow the instructions below or watch a series of videos to learn how you can optimize your security system.

The [videos in this series](https://www.youtube.com/playlist?list=PLhSGs3IE5KDygwNSxWXPh9x7werPn11Kz) will help you to better understand how to complete the following:

•	Setting up smart video alerts
•	Viewing and managing video
•	Setting up video motion detection
•	Managing recording rules and notifications
•	Managing users
•	Managing a monitored doorbell

## Configure indoor/outdoor camera settings with Smart Video Alerts

You can create Smart Video Alerts with Video Object Detection rules by drawing virtual tripwires and fenced-in zones to identify when people, animals or cars are on your business premises. By setting up these rules, your camera will continuously scan your property and notify you of activity that's most important to you.

To create Smart Video Alerts, watch the videos or follow the steps below.

__1.&nbsp;__ Open your Secure Business mobile app or log in to your [Secure Business web portal](https://www.telus.com/en/business/secure-business/login?m=logout)
__2.&nbsp;__ Select __Video__ from the menu on the left-hand side
__3.&nbsp;__ Select __Recording Rules__ from the list of menu option
__4.&nbsp;__ Select __Add New Rule__ on the mobile app or __Add Rule__ in the SmartHome web portal
__5.&nbsp;__ Select __Video Object Detection__
__6.&nbsp;__ Select the camera you are adding a rule to
__7.&nbsp;__ Select the type of rule that best suits your needs. You can add up to three VOD rules per camera
    - __Ground Zone rules__ are used to identify when objects are expected to linger in an area on your property (i.e. when visitors are waiting at your front door)
    - __Tripwire rules__ are used to identify when objects cross a virtual tripwire (i.e. when a car pulls up on the driveway)
![ground zone](//images.ctfassets.net/9mt4r6ro1ay9/5HzmUvuCWckZNKwWis1RQY/c1a020392ce5830fc633b95c41937a26/ground_zone.png)
__8.&nbsp;__ Select the __Scenery__ and __Minimum Object Detection Size__
![scenery](//images.ctfassets.net/9mt4r6ro1ay9/6VfxWVLGPa0mulOFj58HH5/e4fc99359a390546e614c3a3bbd465eb/scenery.png)
__9.&nbsp;__ Name your recording rule
__10.&nbsp;__ Draw your Ground Zone or Tripwire Rule 
__Pro-tip for Ground Zone rule users__: If you have walls or ceilings in the camera's field of view, draw the rule from scratch by selecting the __Clear Ground Zone__ button located below the drawing box and then draw your rule.
__11.&nbsp;__ Identify how long an object must be inside the area of interest before you are notified

[img src="//images.ctfassets.net/9mt4r6ro1ay9/jamKXvyib5FR4h6CMRAwF/56c3d62f0e80eb62f15c3fa29a88ba69/duration.png" alt="Duration"  max-width="350"]

__12.&nbsp;__ Complete your recording rule settings
![rec rule2](//images.ctfassets.net/9mt4r6ro1ay9/5LwALIIw7epZ2aKEkOumTc/c4a3fd665faa29f674e9f8c5073c744e/rec_rule2.png)
__13.&nbsp;__ Select what types of objects you want to be notified of
![type of not](//images.ctfassets.net/9mt4r6ro1ay9/2CCjPzlSaqJVt6zwASlUoo/938dbe5f1a04f675d42604880ac28290/type_of_not.png)
__14.&nbsp;__ Identify what types of notifications you want to receive
__15.&nbsp;__ Select __Save__

[youtube:id:DVnt4B_Zbbo]
## Frequently asked questions

__I have a camera setup with Video Motion Detection, how can I create Smart Video Alerts?__

Before you can setup Smart Video Alerts, you have to delete your existing Video Motion Detection rules by following these steps:

1. Log in to your [__Secure Business web portal__](https://www.telus.com/en/business/secure-business/login?m=logout)
2. Select the __Video__ category in the menu on the left-hand side
3. From the top navigation bar, select __Recording Rules__
![faq img](//images.ctfassets.net/9mt4r6ro1ay9/47Zzxa2zKtozRQvvXRpWo2/b0a457d28ae5c5442d25fb8e690854a6/faq_img.png)
4. Select the delete icon on each of the Video Motion Detection recording rules associated with the camera you want setup with Smart Video Alerts
5. Follow the steps listed in the [__Configure indoor/outdoor camera settings with Smart Video Alerts section__](https://www.telus.com/en/business/support/article/using-video-features#configure_indoor/outdoor_camera_settings_with_smart_video_alerts )

__I am getting notified about motion outside of my Ground Zone rule. How can I fix that?__

1. Log in to the customer web portal
2. Select __Video__ from the left-hand column
3. Select __Recording Rules__ from the top of the page
4. Select the Video Object Detection rule that you would like to modify
5. Select __Clear Ground Zone__
6. One by one, draw each point until you've drawn in the entire ground/floor surface that you would like the camera to monitor

## Setting up Video Motion Detection (VMD)

You can use video motion detection, however we recommend using Smart Video Alerts instead. 

1. Log in to your [__Secure Business web portal__](https://www.telus.com/en/business/secure-business/login?m=logout)
2. Select __Video__ from the menu on the left-hand side
3. From the top navigation bar, select __Settings__
4. Scroll down. Select the __Video Motion Detection__ setting
5. From the top bar, select the video device(s) for which you would like to set up a VMD
6. Use your cursor to draw a VMD window on the video. You can draw up to 6 VMD windows per camera

__Note__: Make sure you are drawing a skinny rectangle for your VMD window near the entrance of your home. Do not draw these windows over high-traffic areas such as sidewalks, streets or next door.

__Pro-tips__:
- Once you have drawn the VMD, you can also change the sensitivity of the VMD if you find you are getting too many videos
- Make sure to draw a VMD window for each video device that you want to trigger motion-detected recordings
![map](//images.ctfassets.net/9mt4r6ro1ay9/3vMYMcaEezLaAgmYmlhZaz/27acd8c8499ecb81cb49a7a7499d1a3b/map.png)
- __Save__

[youtube:id:oHdGMmlKYcs]

## Set up and manage your doorbell camera recording rules

You can manage videos from your doorbell camera all through your Secure Business mobile app.

__Manage your doorbell camera__:

1. Log in to your Secure Business mobile app
2. Open the menu at the top left corner of the app
3. Scroll down and select __Doorbell camera__
4. Select __Settings__ in the top right-hand corner to pull up the options for your doorbell. Here, you can:
- Rename your doorbell
- Set up doorbell call notifications
- Set up doorbell motion detection
- Set up recording schedules
- Set up motion sensitivity
- Change LED colors
- Change chime settings and volume

To troubleshoot the doorbell camera, visit our [__support pages__](https://www.telus.com/en/business/support/topic/secure-business/fix-an-issue/hardware-issues).

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## View live video and manage your video clips

__View live videos__:

You can always view the live video of any cameras you have installed at your business location.

1. Log in to your Secure Business mobile app
2. Open the menu at the top left corner of the app
3. Scroll down and select __Video__
4. Select the video device you want to view. Select the play button
5. To record a clip of your live video, select the button on the top right-hand corner of the video feed. A video recording confirmation message will show up momentarily

__View saved videos__:

Any recorded videos will show up in the __Saved videos__ section of your app.

__Note__: If you have reached your limit of video uploads for the month, you will not be able to record more videos. For more details, visit our [__troubleshooting page__](https://www.telus.com/en/business/support/topic/secure-business/fix-an-issue/hardware-issues). 

1. Log in to your Secure Business mobile app
2. Open the menu at the top left corner of the app
3. Scroll down and select __Video__
4. From the top navigation bar, select __Saved__
5. Scroll down and select the saved video clip you want to view
6. Open up the filter menu in the top right-hand corner to filter by camera, time of recording or trigger to sort the videos you want to view
7. Select the play button on the video(s) you want to view

__Manage saved videos__:

Once you have videos saved to your account, you can choose to:
- __Protect the clip(s)__: Whether you have a happy moment you want to keep, or footage of a break-in you want to save for your local police in the future, you can protect clips from being overwritten on your account
- __Delete clips__: Since you have limited space on your account, you can always choose to delete unwanted clips to free up more space for new video clips

__Note__: Deleted video clips cannot be recovered.

1. Log in to your Secure Business mobile app
2. Open the menu at the top left corner of the app
3. Scroll down and select __Video__
4. From the top navigation bar, select __Saved__
5. Scroll down and select the saved video clip(s) you want to protect or delete
6. On the top right-hand corner, select the lock icon to protect these clips
7. On the top right-hand corner, select the garbage icon to delete these clips

[youtube:id:JdJIdN79Bis]

## Manage your recording rules

1.  Log in to your [__Secure Business web portal__](https://www.telus.com/en/business/secure-business/login?m=logout)
2. Select __Video__ from the menu on the left-hand side
3. From the top navigation bar, select __Recording rules__
4. To pause a recording rule, toggle the switch to pause or resume the rule
5. To edit an existing rule, select the pencil icon
6. To delete an existing rule, select the garbage icon

[youtube:id:xlXaI-8DYVs]

Using your video services / SEO

View and manage your Secure Business cameras.