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Using video analytics

View and manage your cameras

Learn how to use your TELUS Secure Business system

Follow the instructions below or watch a series of videos to learn how you can optimize your security system.

The
videos in this series
will help you to better understand how to complete the following:

• Setting up smart video alerts • Viewing and managing video • Setting up video motion detection • Managing recording rules and notifications • Managing users • Managing a monitored doorbell

Configure indoor/outdoor camera settings with Smart Video Alerts

You can create Smart Video Alerts with Video Object Detection rules by drawing virtual tripwires and fenced-in zones to identify when people, animals or cars are on your business premises. By setting up these rules, your camera will continuously scan your property and notify you of activity that's most important to you.

To create Smart Video Alerts, watch the videos or follow the steps below.

1.
 
Open your Secure Business mobile app or log in to your
Secure Business web portal
2.
 
Select
Video
from the menu on the left-hand side
3.
 
Select
Recording Rules
from the list of menu option
4.
 
Select
Add New Rule
on the mobile app or
Add Rule
in the SmartHome web portal
5.
 
Select
Video Object Detection
6.
 
Select the camera you are adding a rule to
7.
 
Select the type of rule that best suits your needs. You can add up to three VOD rules per camera -
Ground Zone rules
are used to identify when objects are expected to linger in an area on your property (i.e. when visitors are waiting at your front door) -
Tripwire rules
are used to identify when objects cross a virtual tripwire (i.e. when a car pulls up on the driveway)

ground zone

8.
 
Select the
Scenery
and
Minimum Object Detection Size

scenery

9.
 
Name your recording rule
10.
 
Draw your Ground Zone or Tripwire Rule
Pro-tip for Ground Zone rule users
: If you have walls or ceilings in the camera's field of view, draw the rule from scratch by selecting the
Clear Ground Zone
button located below the drawing box and then draw your rule.
11.
 
Identify how long an object must be inside the area of interest before you are notified

Duration

12.
 
Complete your recording rule settings

rec rule2

13.
 
Select what types of objects you want to be notified of

type of not

14.
 
Identify what types of notifications you want to receive
15.
 
Select
Save

Frequently asked questions

I have a camera setup with Video Motion Detection, how can I create Smart Video Alerts?

Before you can setup Smart Video Alerts, you have to delete your existing Video Motion Detection rules by following these steps:

    I am getting notified about motion outside of my Ground Zone rule. How can I fix that?

      Setting up Video Motion Detection (VMD)

      You can use video motion detection, however we recommend using Smart Video Alerts instead.

        Note
        : Make sure you are drawing a skinny rectangle for your VMD window near the entrance of your home. Do not draw these windows over high-traffic areas such as sidewalks, streets or next door.

        Pro-tips
        :

          Set up and manage your doorbell camera recording rules

          You can manage videos from your doorbell camera all through your Secure Business mobile app.

          Manage your doorbell camera
          :

              To troubleshoot the doorbell camera, visit our
              support pages
              .

              View live video and manage your video clips

              View live videos
              :

              You can always view the live video of any cameras you have installed at your business location.

                View saved videos
                :

                Any recorded videos will show up in the
                Saved videos
                section of your app.

                Note
                : If you have reached your limit of video uploads for the month, you will not be able to record more videos. For more details, visit our
                troubleshooting page
                .

                  Manage saved videos
                  :

                  Once you have videos saved to your account, you can choose to:

                    Note
                    : Deleted video clips cannot be recovered.

                      Manage your recording rules

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