Getting started with your TELUS TV Digital Box

Each TELUS box you receive, regardless of model, will come with a Quick Install guide, as well as all the physical pieces you need to get your service up and running. This will typically include (but may not be limited to):

: If you are not automatically logged into your TV app during the first installation, you may need to log in manually using your My TELUS or Koodo username and password. Please visit

telus.com/MyTELUS

or

Koodo Mobile

to get your username and password if you’ve forgotten it.

To get set up, watch the video at the beginning of this article, or refer to the following steps:

You may also choose to sign in to your Google account to enjoy an enhanced entertainment experience.

Your TELUS TV digital box runs on the Android TV operating system, and comes with all of the features of Google’s Android TV platform including Google Assistant, Chromecast Built-In and access to the Google Play Store.

Preloaded with apps from Netflix, Amazon Prime Video and YouTube, your box comes equipped with a custom designed user interface and home screen, allowing you to search and access all of your content in one place. You can also sign in to the Google Play Store with your Google account to access thousands of apps available for download.

Your new TELUS remote features Bluetooth connectivity, which means you no longer need to point your remote directly at the box to make it work. The sleek new design features back-lit buttons for easier use in the dark, and direct launch buttons for both Netflix and Amazon Prime Video. Your remote even comes equipped with built-in Google Assistant, allowing you to control your TV with your voice.

For more information about your TELUS remote, including pairing instructions, controlling your TV volume and power and a list of supported voice commands,

visit the TELUS remote support page

.

Your TELUS TV digital box has an LED indicator light on the underside of the box. A quick check of the colour of the light, and whether it’s solid or flashing, will let you know the state your box is in:

You will find the following buttons and inputs on your TELUS TV digital box:

To solve common issues signing into your My TELUS account:

To reboot your TELUS TV Digital Box from the Home screen:

To factory reset your TELUS TV Digital Box from the Home screen:

If your TELUS TV Digital Box is unresponsive:

: Performing a factory reset will erase all data from your device’s internal storage, including your Google account, any app data and settings including stored usernames and passwords as well as any downloaded applications.

For more detailed troubleshooting information and steps, visit the

TV troubleshooting page

.