Collect calls and rates

• Transaction fees

• Long-distance fees

Transaction fees (per call):

• Automated collect calls

  : $1.50

• Operator-assisted collect calls

  : $1.50 to $2.50

• Other collect calls

  : $1.00 to $4.25

• Other fees

  : $1.00

Long-distance fees:

• From Alberta/British Columbia

  : $0.40 per minute at any time of the day within Canada

• From Quebec

  : $0.75 per minute at any time of the day within Canada

• Collect calls billed to the called number: $1.50 The customer makes a call using an automated system by dialling 0 followed by the 10-digit phone number. The customer selects the collect call option. The automated system records the customer’s name, confirms the charge, makes the call and then bills the number called.

• Call billed to a third-party (outside) phone number: $1.50 The customer makes a call using an automated system by dialling 0 followed by the 10-digit phone number. The customer requests that the call be billed to an outside phone number. The automated system records the customer’s name, confirms the charge, makes the call and then bills the outside number.

• Collect calls billed to the called number: $2.50 The customer dials 0 then waits for the operator’s assistance to place the call. The operator takes the customer’s name and the phone number, confirms the charge, connects the call and then bills the number called.

• Call billed to a third-party (outside) phone number: $2.50 The customer dials 0 then waits for the operator’s assistance to place the call. The operator takes the customer’s name and the phone number, confirms the charge, connects the call and then bills the outside number.

• Operator-assisted call: $2.00 Operator-assisted calls are calls connected by an operator.

• Person-to-person call: $4.25 The customer dials 0 then waits for the operator’s assistance to place the call. There are two types of person-to-person calls: Paid by the caller: The caller is billed and asks to speak to a specific person at the called number. Collect: The caller asks to speak to a specific person at the called number and the called party is billed.

• Customers ask the operator to call them back after the collect call is completed and inform them of the length of the call (in minutes) and the charge for the call. A request for the time and charges of the call can be billed to the caller (sent paid), billed collect for collect calls or billed to the outside number for calls billed to a third party. Some operator fees may also apply in addition to the fees for the call itself. $1.00

• Without IVR

  : Dial 0 and talk to an operator

• With IVR

  : 0 + Number you wish to call (418-722-2424)

• Do not accept the charges when the operator or automated system asks

• Call TELUS and ask to add collect-call blocking to your account: