What happens after your security account has migrated to TELUS

With the best interest of their customers in mind, your security provider has decided to assign the management of your account to TELUS in an attempt to provide their customers with an enhanced service in the future.

TELUS is on a mission to create safer, smarter homes, businesses and communities across Canada. Together, we can make Canadian communities stronger.

We intend to build on the trust that your security provider has established and offer the next level of value by leveraging our award winning mobile and fibre networks to further enhance your connected world.

TELUS is Canada’s #1 home security provider¹ and already provides state-of-the-art automation and security services to homes and businesses nationally.

Your security provider has transitioned the management of your security account to TELUS.

Your security support contact and monitoring phone number can be found in the letter and/or email we recently sent to you. You can also find contact information by visiting

telus.com/ContactUs

in the section.

Our local experts from across the TELUS security family will maintain and service your security system.

Did you know that ADT became part of the TELUS family in 2019?

Our smart security monitoring and automation is backed by ADT’s proven commitment to keeping Canadians safe and secure powered by TELUS’ award-winning network. It’s an important part of what makes us Canada's #1 security provider¹.

This is why you will see references to ADT, ADTbyTELUS and TELUS in relation to your account.

You will now need to pay ADT Security Services Canada Inc. for your security service moving forward.

The letter sent to you from TELUS will reference your next steps for payment. You will either be asked to:

ADT became part of the TELUS family in 2019. Our smart security monitoring and automation is backed by ADT’s proven commitment to keeping Canadians safe and secure powered by TELUS’ award-winning network. It’s an important part of what makes us Canada's #1 security provider¹.

This is why you will see references to ADT, ADTbyTELUS and TELUS in relation to your account.

You may be eligible to access

MyADT.ca

. Here you can view, and update your security account information online. You can also set up pre-authorized payments for your invoices or update your payment method today.

Just log in with your new security account number (or phone number) and your existing ADT Personal Identification Code (PIC) or password (the verbal ID you provide in case of emergencies).

If a service appointment was booked with your previous provider, this information, along with all of your customer information has been transitioned to TELUS, and we are prepared to deliver service as required.

Please make sure there is someone available over the age of 18 for the tech visit. If the person is under 18, we will not be able to enter.

Ensure to clear the area of furniture, other interference and animals to ensure safety. Please be available at the start at the appointment window. If you have symptoms of COVID, please rebook the appointment.