TELUS Health MyCare Terms and Conditions

Effective as of September 15, 2022

DO NOT USE THE PLATFORM OR PLATFORM SERVICES OR THE TELUS HEALTH MYCARE TRAVEL SERVICES FOR MEDICAL EMERGENCIES. IF YOU HAVE A MEDICAL EMERGENCY CALL 911 IMMEDIATELY OR ATTEND THE EMERGENCY ROOM OF THE NEAREST HOSPITAL OR HEALTH CENTRE.

CONSULTATIONS WITH HEALTHCARE PRACTITIONERS THAT ARE PUBLICLY FUNDED BY PROVINCIAL HEALTHCARE INSURANCE PLANS
INSURED HEALTH SERVICES
WILL BE PROVIDED WITH NO FEES CHARGED BY TELUS.

ANY PAYMENT TO TELUS FOR THE USE OF THE APP IS FOR ACCESS TO THE SERVICES OF HEALTHCARE AND WELLNESS PRACTITIONERS OR ANY OTHER SERVICES MADE AVAILABLE THROUGH THE APP THAT ARE NOT INSURED HEALTH SERVICES
PREMIUM HEALTH AND WELLNESS SERVICES
.

The following Terms and Conditions (the “
Terms and Conditions
”) govern your use (the term ‘
use
’ will mean access or use, as applicable) of the TELUS Health MyCareᵀᴹ online platform, including through the TELUS Health MyCare mobile application (the “
App
”) (collectively the “
Platform
”) and the TELUS Health MyCare Travel Service (as defined below). The Platform provides you with access to Health Services and Information Tools (defined below) (collectively the “
Platform Services
”). You acknowledge that the App and the Platform are provided to TELUS by a third party, Babylon Partners Limited (together with its affiliates, the “
Platform Partner
).”

Since January 1, 2022, these Terms and Conditions form an agreement between TELUS Health Solutions Inc. (“TELUS”) and you. The term “you” refers to the person or entity using the Platform, receiving any Platform Services or the TELUS Health MyCare Travel Service. A copy of these Terms and Conditions may be downloaded, saved and printed for your reference. By clicking “I AGREE” or similar electronic acceptance, you agree with these Terms and Conditions. If you do not accept and agree to be bound by these Terms and Conditions, do not use the Platform or the TELUS Health MyCare Travel Service.

TELUS reserves the right to amend any term of these Terms and Conditions at any time. For amendments to any material terms, TELUS will provide you with 30 days’ notice. Any notices regarding modifications to these Terms and Conditions, will be in a written form and provided to you: (i) by TELUS via email (in each case to the address that you provide); or (ii) via the Platform. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted. You are not obliged to continue using the Platform Services or the TELUS Health MyCare Travel Service after an amendment to these Terms and Conditions is made. Your continued use of the Platform Services following any amendment shall be deemed to be your acceptance of the amended Terms and Conditions, and waiver of any additional notice requirements.

TELUS reserves the right to change any information, material or content contained on or provided through the Platform (the “
Content
”) at any time, and from time to time, without notice. Content does not include your Personal Health Information (“
PHI
”) or your Personal Information (“
PI
”).

USE OF PLATFORM

APP LANGUAGE

PLATFORM SERVICES

TRAVEL SERVICES

PRIVACY AND YOUR PERSONAL INFORMATION

TECHNOLOGY RISKS

USER ACCOUNT

FEES AND TAXES

TERM, TERMINATION AND SUSPENSION

SUBMISSIONS

OWNERSHIP

THIRD PARTY WEBSITES & VIRUSES

DISCLAIMER

NO UNLAWFUL OR PROHIBITED USE

GEOGRAPHIC APPLICATION OF THE PLATFORM

GOVERNING LAW AND JURISDICTION

GENERAL PROVISIONS

CONTACT

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