As an active measure to ensure you continue to receive repair service for your TELUS device during this time, we have temporarily updated the repair service process.
Repair option 1
: We will continue to support our customers in need of device repair at select TELUS locations. Use our
store locator
to find your closest open TELUS location.
Repair option 2
: If you can’t make it to a TELUS service location, you can reach out to your device manufacturer for repairs. Here are your options:
*
Should you require a loaner phone while yours is in for repair, please let the agent know during the repair submission request. We will make every attempt to provide one for you if we have stock available.
**
For online repair requests to FutureTel, enter your request for a loaner as “Loaner required” in the Other issues comments box.